Tokopedia Reviews

4.3

79% would recommend to a friend

(1,938 total reviews)
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Melissa Siska Juminto

86% approve of CEO

59% positive business outlook

Tokopedia has an employee rating of 4.3 out of 5 stars, based on 1,938 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Tokopedia employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
3.0
3 Nov 2021
Recommend
CEO approval
Business outlook

Pros

- Good insurance benefit. - Gopay allowance start from 500k for SE, 1 million for SSE, and 2 million for lead/PE. - Good teammates. - WFH. - Good tech stacks and challenge for high traffic (depends on your team/tribe) - English speaking environment (depends on the team). - You can find good mentors for work and life. - A good experience to learn things about marketplace.

Cons

- WLB is not good because we have monthly event(s) and so we will need to do "loadtest" around 2-5 times. The loadtest will be done after midnight and will finish around 2-5 am. You will get 0.5-1 day dispense leave but still, you still have your task in sprint and destroying your sleep schedule is really bad. - Each event, the request per second (RPS) target is really arbitrarily. The management was really afraid or traumatized by the first failure that happen around 2019. As example: Let's say our (Business as usual) BAU RPS is around 2k and for the event the target becomes 12k. Even though the real RPS when the event is 4-5k. Then suddenly we have this "exciting" event and upper management suddenly says let's double our rps target and it becomes 24k. We have already done this for almost 2 years now and the actual RPS target was not even going more than 3 times the BAU RPS. - The way we create features already changed, previously we developed features for users but now it's for the "numbers" in business metrics. - Salary is below the average of other unicorns. - The politic after the Lead level is really toxic, everyone here just cares about themselves. There are some exceptions but it's really rare. Everyone trying to get a promotion, it's rare to see managers that trying to help their team to grow. - There are a lot of useless meetings, the content basically explains issues/something to your higher higher ups. Let's say A is your manager, B is A manager, and C is B manager. There will be meetings to explain to B and C. The communication is not efficient. - Some managers just care about what the upper management wants, not protecting the team from unreasonable requests. - Access requests can be a bottleneck because of the team that can grant the access to busy and overwhelmed by the total of requests. - If you get a bad manager, just prepare to resign otherwise you will be burnout. The bad managers don't really care about their teams. - Promotion Driven Development, "if it's not giving me a good point for Performance Appraisal then I don't really care" Attitude. - Information flow from upper management never goes to everyone, just several people. Like some new features or changes that can impact our workload, you can suddenly be told "hey we have this new feature/event tomorrow, can you help us do this. - Some people are sweet talkers because of the promotion thingy (Exposure > actual work). - Individual Contributor that can't really perform can just change to managerial, it's really stupid if you think about it. It's great if they can perform as managers but the reality is not like that. They are the kind of people that the team will become much better without them. - Can pay billion rupiah for events but refuse to increase salary increment even though it's already below market standard. For reference, several engineers that left to another company (not even go to Gojek/Traveloka/Bukalapak) get salary increase around 30-60%.

3.0
29 Oct 2021
Recommend
CEO approval
Business outlook

Pros

- Friendly teammates. - Good insurance, WFH (at least until now) - I used to have a role model that I can follow. Because he is a really good engineer, and really cares about others. - You surely can be promoted (with the note in cons part) - You will be offered many opportunities to do more. It depends on you to decide to take it or not. - The stacks are good for you to learn.

Cons

- Mostly almost all the managers are not good enough to lead a team/tribe. Sometimes they are just promoted quickly enough, or they are promoted because they are already in the company for many years. - Politics! Oh my god! You can see someone is promoted because of nothing achieved (?), meanwhile, the team members are consistently resigning because burned out. - If you are still a SE or SSE (not a manager), it's relatively hard for you to be promoted, you can, but you need to sacrifice your life to get it. You will see the managers keep being promoted while the lower position is working hard to make things happen. - Overtime and overwork is your friend. You can still be at work until 3 am twice or thrice a month because of over-projected traffic for the monthly campaign. - You're looking for a competitive salary? This surely not the place. - Someone ping you at a random time is expected, even someone can send you only a "hi" message without directly asking you the real question. - Don't expect anything from your Architect (but some are good tho). They will never help you. They are just random people that type "+1" or "agree" in the conference room. - Too many unimportant meetings. - Some product team has no insight into engineering. They come with ridiculous requirements and with a crazy timeline!

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Tokopedia Response
4y
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. We will also continue to evaluate the performance of each individual and strive to provide the best facilities and experience for all employees.
1.0
28 Oct 2021
Recommend
CEO approval
Business outlook

Pros

- Good to learn a lot of tech stacks, because Tokopedia provide self-managed platforms for infrastructure (instance provisioning, deployment, etc) which "force" us to understand how those things works - Huge traffic for some modules is a good challenge. We will learn a lot on how to design a scalable services. - Flexible working hours (start 7AM-10AM; end 4PM-7PM; 12-1PM lunch break) - Fully remote works during Covid (hopefully still fully remote after covid, because before covid, the remote-leave policy sucks -- only allowed 2 remote per months and for engineers-related only) - Some individual contributors are really nice and knowledgeable and willing to help you. They will be a good mentor for you if you meet them (be wary of the cons)

Cons

- Managers and above are ignorant. They don't understand their own module. Every time we encountered an issue, they will ask template questions without giving solutions. For example: "What happened?", "Why we don't catch it in staging?", "How do we prevent this in the future?", etc. - Monthly event with unrealistic target. The managers always push to aim for higher target in preparation (e.g. 5x BAU traffic). Even though we have event traffic data for up-to 1 year, they still being paranoid on the target. - If you were on oncall shift, you will be paid with nothing. If you are a PIC for load test, you will be paid 1-day dispensation leave. But keep in mind that your task will not be decreased (depends on your lead and PM, but most of the time, we are still going fast with features) - Compared to other companies in Indonesia, salary relatively lower for the same titles. - Tokopedia performance review policy force us to "sacrifice" people to get "below expectation" grade. So if you have 10 high-achievers members, good luck! 1-2 of you must be under-performed. - Low standard on interviews and probation for individual contributors (architect level and above). We hired a lot of technical architects but very little who meet our expectation. Most of them only create meetings and in the end asking the squad leads or principal engineers to do the job. - Some engineers are lazy to read and don't know how to text efficiently (e.g. "hello", "hi", "Can I ask a question" without further context). They always send annoying question in DM and tagging you in public channels for their exposure. - Managers level or above can be promoted without real contribution. In contrast, it's really hard to get promoted for people below manager level.

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