TicketNetwork Reviews

The longer you work there the more the benefits deteriorate, and the worse they treat you. When I first started it was possible to make commission incentive of about 120-200 dollars a week... Now it is not. They calculate your incentive bonus based on how many sales per total amount of calls you take, and when 90 percent of your calls are support calls, or people thinking they are calling the venue (because the websites are intentionally misleading so people think they are calling the venue) it is impossible to actually make the 18 percent sales conversion rate required in order to get commission. It wasn't always this bad. Used to be everyone got some sort of commission. then they made the websites more misleading, and made an elite sales team, a group of reps that take only sales calls, so the rest of the reps get stuck taking about 4 times as many support calls. This place doesn't care about their employee's morale at all. I hear now they can't even call out if they have a doctors note. The longer you work with this company the more your benefits will deteriorate, and the less money you will make. This place sucked!!!! They also scam all their customer's. At the end of every call customer service representatives have to say, "And by the way I have a special opportunity for you to receive 25 dollars off your next ticket order, may I transfer you for details", and they transfer them to some offshore company that sells them magazine subscriptions they can't cancel or time shares. The customer's who have called back after falling for that trap claim it is harder to cancel your membership than it is to cancel a girls gone wild subscription.

Literally everything else. They’ll lie to you in the interview to make you want the job, then the job won’t be what you were hired to do. You’re micromanaged beyond belief. If your opinions or views differ in any way from management’s than you will be in trouble. Management will do everything they can to hold you back if they don’t like you. The building is the former Gerber building in South Windsor so there’s very little natural light coming in, making most of the departments dank and depressing. Training doesn’t exist. They had me shadow someone doing the job for the better part of 2 weeks. When I wasn’t shadowing them I was in different departments seeing what they did, even though it had nothing to do with what I would be doing. After training it was all hands on deck. HR uses out-dated scare tactics to make sure you stay out of trouble and do your job, god forbid you have to meet with them. On that topic, if you do have to speak with them, outside of an exit interview, they will always side with the manager and never address what is truly wrong with a department. There are a few reviews on here that were all posted around the same time and read very much like an HR assignment to improve the outside perspective of the company. They’ll spend time doing that (potentially, it’s only a claim so take it or leave it) instead of addressing actual issues within the company. There is absolutely no advancement opportunities available. There’s not even lateral movement into a different department available. Often times I saw my peers attempt to transfer only to be blocked by management. There are good and honest people that work at TicketNetwork, but they don’t stay very long. They usually leave for something better (or, at the very least, something that pays market value), or are let go because they don’t agree with management.