Thoth Reviews

There are significant concerns regarding leadership professionalism and workplace culture. Favoritism appears to be common, with certain employees receiving preferential treatment in terms of break allowances and informal interactions with management. Communication from leadership is often delivered in a punitive and condescending manner rather than constructive guidance. Employees are sometimes addressed in a way that feels more disciplinary than professional. Operational systems, such as synchronized workstations and time tracking, lack consistency, which has resulted in confusion and miscommunication about working hours. There have been instances of inappropriate conversations of a sexual nature within the workplace, which may make some employees uncomfortable.

There is zero clarity between Project Manager and Operations Manager roles—even leadership cannot define the difference. Individuals are being placed into leadership roles (including QA transitioning into Ops) without the capability or support to succeed, and it shows daily. Basic operational fundamentals are missing—RCA isn’t understood, let alone practiced, which is alarming at a management level. There is constant internal conflict between local leadership and HQ over ownership and reporting lines, creating confusion and instability across teams. Senior leadership lacks operational depth—decisions are made without understanding delivery, P&L, or workforce impact. Salary delays for agents are unacceptable. Deflecting responsibility instead of resolving the issue erodes trust across the entire organization. There is no clear growth path—people are operating in survival mode rather than being developed. A noticeable lack of respect for Team Leaders and Managers, despite them being the backbone of delivery. When projects slow down, the response is cost-cutting without strategy—talent is treated as expendable instead of being valued or redeployed.