The Language Grid Reviews

Thank you for your feedback. We're pleased you found value in our clients and colleagues, but we're disappointed that your experience didn’t reflect the standards we set and truly sorry you feel we don't communicate well. That is something we will try to improve even more. To clarify for future readers: our trainer cancellation rate sits at 12%, well below industry averages of around 25%. Importantly, all trainers are paid for cancellations, regardless of how far in advance they occur. To our knowledge, we are the only company in our space that guarantees this level of income stability. We pay for availability, not just delivery, because we believe in respecting our trainers’ time. As for client cancellations, we take them seriously because we want our training to be seen as essential, not optional. That’s why we investigate patterns and feedback. It’s not about assigning blame, it’s about delivering consistently high value. Our platform is custom-built to support our methodology. Some clients prefer external tools like Teams, and we’re happy to accommodate that. Many, however, appreciate the simplicity and clarity of our system. We are again sorry that you did not enjoy the experience and will continue to invest to improve it. On Trainer turnover: the figure displayed on LinkedIn is currently 2.4 years, not 1.8, and is skewed by spam accounts incorrectly associating with our profile, something we are actively addressing with LinkedIn. We are a niche company, and when comparing across the correct segment—native English-speaking business English trainers, not SaaS plug-in platforms—the figures look very different. We encourage anyone genuinely interested to reach out to current team members for a clearer picture. Finally, we’re a small, high-performance team by design. That won’t suit everyone. We wish you all the best in environments better aligned with your preferences. Zoe Flaherty, CEO

Thank you for your feedback, and for the time you spent with us. We’re really pleased to hear you enjoyed the flexibility, the remote setup, and working with our clients - many of our trainers say those are the most rewarding parts of the role, and we’re glad that was your experience too. For context, our pay model is designed to provide stability and fairness. After successful onboarding and trial sessions, trainers are offered long-term contracts with 44 guaranteed working weeks (October to July), paid for availability rather than just delivery. August and September are handled flexibly, based on demand and mutual availability. The starting hourly rate varies depending on the course type, with different tracks for core programmes, business skills, and Masterclasses—reflecting the different levels of experience and specialisation required. We also provide around 80 hours of paid training per year, a digital conference, and a fully paid in-person retreat for those with 12 months of tenure. Bonuses are available for trainers who meet defined performance goals, with structured support via individual learning paths and regular feedback. That said, we’re always looking for ways to improve. We take feedback seriously and continue to review how we communicate and support our team. We know our model won’t be the right fit for everyone, but we’re committed to creating a high-performing environment that also values collaboration, growth, and respect. Thank you again, and we wish you all the best in your future roles. Zoe Flaherty, CEO