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      The Driver Provider

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      The Driver Provider Reviews

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      3.2

      37% would recommend to a friend

      (26 total reviews)

      Jason R. Kaplan

      53% approve of CEO

      30% positive business outlook

      Ratings by category

      3.8

      Diversity and inclusion

      2.9

      Compensation and benefits

      2.8

      Culture and values

      2.8

      Senior management

      2.6

      Work/Life balance

      2.6

      Career opportunities

      The Driver Provider has an employee rating of 3.2 out of 5 stars, based on 26 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Driver Provider employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

      Reviews by job title

      26 reviews
      2.0
      6 Aug 2019

      Low wages, deceptive

      Chauffeur
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible hours, decent per trip pay

      Cons

      Wages are very low when you factor in time. I am a licensed, Class B CDL driver with a Passenger endorsement and a flawless driving record and I am making a little more than $10/hr. Because pay is based on trips, wages are very low. Every day you will have at least1-2 hours of prep and post work that will not be compensated for. If there is quick turnaround between trips than money is good, but turnaround is almost never quick meaning you'll spend several hours of your day waiting and not being paid. If you don't watch your paystubs, they will not pay you the proper amount for your more expensive trips either.

      avatar
      The Driver Provider Response
      6y
      Thank you for taking time to post a review. To address your primary concern, chauffeur compensation is based on a commission model. While we acknowledge that this may seem confusing for some, we do take pains to explain it thoroughly at the outset of employment. If there are any questions in this regard, we invite you to visit with Director of Recruitment and Training, Tyson Williams for additional training and/or explanation. We believe that it is very important for team members to understand their compensation, and assure that we will take as much time as needed to explain the policy and why we have chosen that model. We further acknowledge that many of our markets are seasonal which can lead to fluctuations in earnings potential at certain times of the year. Unfortunately this is a reality of life in the hospitality industry. That said, we have developed new segments to our business that offer higher and steadier income potential for chauffeurs with your qualifications. Over-the-road tours pay handsomely and are an exciting way of making a living. It does require substantial time away from home, and may not right for everyone. The polar opposite of that is the steady reliability of corporate shuttles. This segment provides steady, regular route work at predictable times and pay rates. They are perfect for those looking for a set schedule and paycheck. We will keep looking to diversify our operation and provide a varied range of employment opportunities. Thank you for your work on behalf of The Driver Provider; please come speak with us about some of our other segments to see if they may be a better fit for your needs.
      1.0
      16 Apr 2019

      Never Never Land

      Chauffeur
      Recommend
      CEO approval
      Business outlook

      Pros

      None that I can think of off the top of my head.

      Cons

      In spite of what management has stated in responses to other reviews on Glass Door things are not so nice at DP. They recently increased a few of the old boy drivers' hourly rates by 2% and at the same time reduced trip rates by 28%.. not what you call an increase in pay for anyone. The newly installed driver manager is really an old retread from a few years back who has established mandatory 24 by 7 availability on non CDL drivers regardless of their personal availability creating stress on many drivers who have commitments outside of DP. Further, they have begun utilization of "secret shoppers" to report drivers who do not adhere to the 10 terms of conduct/values "inspired" by their association with The Four Seasons Troon. Those who unwittingly fail to delver on all 10 must take an unpaid class given at Troon as punishment. Unfortunately this class is comparable to traffic school... a waste of time. The tenants presented bear little to the duties of a professional chauffeur as they are focused of hotel hospitality; not professional executive livery. Basically its a concession to Troon management so they can keep the contract in place. Add to all of this a laser focus on the quality of the suits required to be worn by the chauffeurs (fanatical requirements to maintain like new jackets and dress shirts... no Chinese suits allowed!) you have a very unhealthy environment for drivers... that is unless you are one of the "old boys" who are allowed to get away with non adherence to their strict rules. Terrible place to try and make a living as a professional driver.

      avatar
      The Driver Provider Response
      7y
      This review saddens us to read. Not simply because it is critical of our company , but rather because it is a rebuke of excellence. Our clients are predominantly corporate event attendees, Fortune 500 businesspeople, and guests of high-end resorts. As such, there is an expectation of high-end service. This reviewer disagrees that such expectations are appropriate for "professional drivers"...that we should not expect our team members to adhere to client standards of attire and conduct. Our position is that we hire and train "Chauffeurs", not merely "drivers". The standards that are acceptable for taxis, Uber/Lyft, independent operators are simply not to the level that we or our clients expect. We have a written code of standards that is presented to all chauffeurs at the outset of employment, and is readily available 24-7 through our dispatch team. This is no surprise to anyone, at the outset or through the entirety of their time with The Driver Provider. There are myriad other work options for those that do not believe in adhering to our standards. Our clients require those standards of us, and we require it of our chauffeurs. Some clients ask that our chauffeurs train to learn the specific needs of their guests. We respect and participate in such training when requested, and absolutely compensate chauffeurs for their time when they do so. Any chauffeur that claims otherwise is simply not recording their time correctly, which can be easily remedied. To characterize this supplemental training as punishment is concerning. We are saddened that this reviewer feels the way they do and yet continues to voluntarily maintain employment with us...this is not a good recipe for success or happiness.
      3.0
      9 Nov 2019

      pros and cons - always room to improve to truly be 'the best'

      Transportation
      Recommend
      CEO approval
      Business outlook

      Pros

      detailed vehicles most days, offer of benefits plans, some amenities like water, ice, newspapers are supplied for convenience, most employees are nice and helpful.

      Cons

      not paid for required time at work. low wages in form of "commission", not seeing tips, crazy work scheduling leads to no personal life and tired all the time.

      avatar
      The Driver Provider Response
      6y
      Thank you for your candid review. We work hard to provide a strong compensation and benefit package for our team. We are chagrined to hear that there are concerns on your end. Towards that regard, you are welcome at any time to audit your wages and assignments with our accounting and/or management team. Our commission-based wage program can be tricky to understand at times, and may be more challenging to quantify vs an hourly wage. That said, we have analyzed that our driving staff tend to earn higher overall wages than those that drive for our competitors. We have worked hard to make certain that is the case, and have right-sized wages upwards twice in 2019. We would be keen to evaluate your situation to see if there is some manner of anomaly...please do accept the invitation o review your earnings with us. We would certainly like to have happy employees, and are in the process of adjusting our definition of full-time work, and are relaxing the availability requirements for that status. December will unveil substantial changes due to driver feedback in the pursuit of better work/life balance. We hope that these will be well-received. Again, thank you for your engagement; you are certainly encouraged to speak up at any time with your concerns. We are committed to continuous improvement.
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      Glassdoor has 26 The Driver Provider reviews submitted anonymously by The Driver Provider employees. Read employee reviews and ratings on Glassdoor to decide if The Driver Provider is right for you.