Reviews by job title

19 reviews
3.0
20 Sept 2024
Recommend
CEO approval
Business outlook

Pros

friendly environment, not too much work

Cons

not flexible and long hours

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Tend Response
1y
Thank you for sharing your feedback and experience at Tend. Building a strong and supportive community is one of our top priorities, so we’re happy to hear that you enjoyed being part of a friendly and welcoming work environment. We pride ourselves on offering flexible scheduling options to meet the needs of our team members, whether you’re full-time, part-time, or working as a 1099 contractor. Whether it’s maintaining a consistent weekly schedule or having the freedom to pick up shifts when it suits you, we’re committed to providing the flexibility you need. Thank you for your feedback and please let us know if you would like to continue this discussion, email us at people@hellotend.com.
4.0
17 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Intentional upper management, strong work environment and people focused approach in all aspects of the business.

Cons

Nothing that i can think of at the moment.

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Tend Response
4w
Thank you for this — and for the thoughtful advice too. "Intentional" is exactly the word we aspire to, so hearing it used to describe your experience here means a great deal. You're right that maintaining our foundation as we grow is the work, and it's something we think about constantly. We're glad to have you as part of the team on the Upper West Side. Miriam Scholes, Chief People Officer
5.0
26 Apr 2024
Recommend
CEO approval
Business outlook

Pros

-The people you work with are empathetic, kind, and driven professionals -High focus on company mission, vision, and values to drive team cohesion -Great clinical expertise and drive to take care of members (patients) -Competitive total rewards package -Open to feedback to drive continuous improvement -Inclusive work environment

Cons

-Company moves quickly, so you have to stay agile and open to change

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Tend Response
1y
Thank you for sharing your feedback and experience at Tend. We are driven by our mission, vision, and values. This means from the team members who join us to the team members who stay with us, we look for competencies of empathy, strong clinical knowledge, ability to problem solve, and enjoy working with a team. A well-rounded total rewards package, growth and development plan focus, and growing company help contribute to a positive work culture. Thank you for your feedback and please let us know if you would like to continue this discussion, email us at people@hellotend.com.
2.0
12 Mar 2025

Iffy Work Place

Recommend
CEO approval
Business outlook

Pros

hybrid work environment which is nice

Cons

no listening to the teams input, micromanaging

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Tend Response
1y
Thank you for sharing your feedback and experience at Tend. We’re glad to hear you appreciate our hybrid work environment. We strive to create an open and collaborative environment where everyone's voice is heard. If you have specific suggestions, we encourage you to share them with us directly so we can work together to improve the experience for everyone. If you would like to continue this discussion, please email us at people@hellotend.com.
5.0
30 Apr 2024
Recommend
CEO approval
Business outlook

Pros

1. Opportunity to work hybrid (1 day a week for leadership, once a month otherwise) assisting with work/life balance. 2. Competitive base pay with added monthly bonuses based off performance. 3. Health benefits 4. $1000 towards dental work at Tend studios 5. Great coworkers contribute to a positive work environment. 6. Supportive management that fosters a sense of trust, open communication, and professional growth, ensuring that employees feel supported and valued in their roles.

Cons

1. Health benefits are rather pricy, which can be expected from a newer company, but still unfortunate. 2. $1000 towards dental work at Tend studios has to be paid up front and reimbursed, which can be tricky if you do not have the money to pay out of pocket initially for your procedures.

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Tend Response
1y
Thank you for sharing your feedback and experience at Tend. Thank you for your dedication to your team and our members for the past 2+ years. We have a very competitive total rewards package that consists of compensation, benefits, and work/life balance elements that have been updated throughout the years based on team member feedback. We know being together is engaging and helps us align strategically & tactically, and for hub roles, there is an opportunity for varying hybrid work to maximize team member desires and the team’s effective work product. As a growing organization, we look to continue expanding our total rewards package with affordable and exciting options based on our varying teams needs. Thank you for your feedback and please let us know if you would like to continue this discussion, email us at people@hellotend.com.
3.0
18 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Nice work environment Chance for OT

Cons

No job growth Very Tedious work

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Tend Response
8mo
Thank you for taking the time to share your experience as a Member Experience Associate. We’re glad to hear you enjoyed the environment and appreciated the opportunity for overtime. We also recognize your feedback around growth and the nature of the work. We know how important career development and variety are, and we’re continuing to evolve our roles and training programs to create clearer paths for advancement and skill-building across the organization. We appreciate your contributions during your time with us and wish you all the best in your next chapter. If you’d like to share more about how we could better support growth opportunities in these roles, please reach out to us at people@hellotend.com.
1.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

There are none. It's all fake.

Cons

If you're a dentist make sure to hit quota. It's not about health It's about margins. If you're a hygienist be prepared for burn out and also hitting numbers or you get placed on a PIP. If you're a manager be prepared to not have leadership elevate you yet make you know you are a bad performer if you can't make your office hit numbers. Nobody cares. Tend is so toxic. So toxic. It runs on toxic people. But on a good note we all pay the piper and someway or another even in your career consequences meet you at a crossroad. They had so many chances to fix the ill will. But look who's still standing in certain positions 🤔 Who's the common denominator... To everyone at Tend, it's true some people are not cut out for some jobs. Thats okay, but you should never let anyone disrespect, belittle or take away your grit. That's what Tend does do their employees. Without transparency, conversations with HR, documents, documents, to avoid getting sued, almost giving cult vibes lol, at the expense of human understanding, growth and development which they swear they have. Personally I wouldn't sit in a chair as a patient knowing my hygienist os under pressure. I would second guess all the treatment. Humans are being put in ortho with doctors that have no experience. Its like open the gates for the cows. Come one come all. But as mentioned, the intent can be hidden behind the pretty walls but the industry is small and like I said everyone pays the piper. Tend is toxic to employees and public.

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Tend Response
4w
Thank you for taking the time to share this. I want you to know it was read carefully and not dismissed. The feelings you've described — of not being supported, of pressure without recognition, of wanting more transparency — are things I take seriously. That is not the experience we want anyone to have at Tend, and when it happens, it matters. I won't try to address every point here, but I do want to say directly: our people deserve to feel respected, developed, and heard. Where that hasn't happened, we have work to do. I'd genuinely welcome the chance to hear more from you. Please reach out to me directly at people@hellotend.com if you're open to it. Miriam Scholes, Chief People Officer
5.0
22 Jan 2025

Why not join Tend?

Recommend
CEO approval
Business outlook

Pros

There are countless benefits to working at Tend. It’s a new and innovative company with cutting-edge technology and opportunities to grow your career alongside the business. Being part of a game changer in the dentistry industry is truly exciting. Since joining Tend, I’ve refined my skills, polished my approach, and gained a more structured understanding of business operations. My network has expanded beyond what I could have imagined, giving me access to incredible professionals in the corporate world. From working with outstanding employees to learning from structured and inspiring leaders—both those who are still with us and those who have moved on—the experience has been invaluable. In my 2.5 years here, I’ve had the privilege of promoting, inspiring, and helping to develop managers and leads alongside me, which has been the most rewarding part of my journey. Combine all of this with a great schedule and a supportive environment, and Tend truly stands out as a fantastic place to work.

Cons

Honesty is key, and I believe in keeping it 100%. As a newer company, Tend has endless opportunities for growth. However, with growth comes change, and at every phase, adjustments are necessary to meet the company's evolving needs. Change often means losing people—sometimes for the better, sometimes for the worse—but ultimately, it’s like a game of Tetris, where the pieces need to align to keep the momentum going. One of the most challenging aspects of change is transitioning leadership. Building trust and proving your capabilities all over again can be difficult, especially if you were on a clear and strong path with your previous leader. Change in systems and actions also adds pressure, especially when it comes to retention. People respond differently to change—some are analytical, some thrive on routine, and others resist it entirely. Finding the balance to build retention while navigating these differences is complex, especially when the expectation is that we all work together to succeed. The truth is, change affects people in different ways. This isn’t unique to Tend—it happens in every company. However, I’d rather go through it here, where there’s a clear investment in results and a commitment to growth. Grinding through the challenges is worth it because the pros outweigh the cons. As an optimist, I believe that if you have strong work ethics and strive to be a winner, every door is an opportunity waiting to be opened. At the end of the day, we are the business.

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Tend Response
1y
Thank you for sharing such a thoughtful and insightful review. We’re thrilled to hear that you’ve found growth, inspiration, and meaningful opportunities at Tend. It’s incredibly rewarding to know that our innovative approach and supportive environment have positively impacted your career. We also appreciate your honesty about the challenges that come with change. As we continue to grow, we recognize the importance of adaptability, strong leadership transitions, and balancing new opportunities with team retention. Your perspective is valuable, and we remain committed to fostering a culture that supports both individual and company-wide success. Thank you for being an integral part of our journey - we’re excited for what’s ahead!
3.0
13 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Great pay, patients are kind, clean work environment, specialists available to refer out hard cases

Cons

Money hungry, not as patient focused as they claim, typical corporate politics involved. Constant turnover of employees due to toxic work environment

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Tend Response
9mo
Thank you for sharing your experience with us. We’re proud to hear that you’ve found value in the compensation, patient base, and clinical environment at Tend—those are all things we want every provider to experience. At the same time, I take seriously the concerns you raised around culture, turnover, and how we balance our focus on growth with ensuring both our patients and our team members feel prioritized. Our goal is always to create a supportive, patient-first environment where clinicians can practice at the highest standard of care while also feeling fulfilled in their careers. We know that means continuing to strengthen leadership, improve retention, and listen closely to feedback like yours. If you’re open to it, I’d truly appreciate the opportunity to learn more from you directly. You can reach me anytime at miriam@hellotend.com With gratitude, Miriam Scholes Chief People Officer
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