I am a tutor in Tutoroo in Dubai, the agreement between me and Tutoroo is that the student will pay for the first 2 weeks to Tutoroo, then in the future lessons, the student pay directly to me; after 2 weeks, if the student decides not to continue the lesson with me, Tutoroo will give 50% of the payment to me.
One of my students paid 4 lessons for 2 weeks to Tutoroo, I taught for 4 lessons for free. However the lesson won't be continued due to the schedule problems, so we informed Tutoroo about this, and I asked Tutoroo to give me back 50% of the student's payment. Tutoroo provide two solutions for me "Please let us know which option do you prefer:
*1. CREDIT* - Paid in cash or bank transfer by the student on your next confirmed lesson.
*2. REFUND* - Paid via Paypal only and processed within 30 business days."
I am very surprised, because I totally did not expect this!!! I asked for a bank transaction, Tutoroo told me better to choose Option*1 which is credit, I said I want a refund, Tutoroo said it's not suggested because it takes a long time, then Tutoroo said they have a tutor that she will pay some money directly to me this time, and the rest of the money they will find another way to pay me.
this happened on 1st June 2022, still until today 18th July 2022, I haven't received payment. Totutoo just keeps saying that the girl supposed to pay me is going to transfer the money to me soon, or Tutoroo says the girl has processed the payment but maybe there is a problem, she needs to check with the bank. I asked what if the girl she will never transfer, shall I wait for her forever? Tutoroo said that they will follow up, and there is no deadline. I asked for other means to pay me, they say they can not, because the payment is in process.
I asked for the rest of the money, Tutoroo said will ask another student to pay me as soon as that student come back to Dubai, but don't know when.
this is so frustrating, Tutoroo has hidden refund rules for all the tutors, and that's why all the tutors refuse to teach in the future (we have no ideas when we signed up as teachers in Tutoroo website). Tutoroo has so many different reasons and excuses to not give the money back to tutors, I think i need to call the police in Singapore and Dubai and Philippines. it's not a big amount, but I think it's important to get the justice done.
I wish I could upload here the screenshots of the chat between Tutoroo and me.
