Syniverse Reviews

At a macro level, the company is being squeezed out of the marketplace by pricing pressures. The bread and butter services like messaging and roaming that are provided to wireless carriers are continuing to have their pricing hit hard by Syniverse's customers since they no longer pass on charges to subscribers for these services. When's the last time you had a cellular plan where you paid for SMS messages? Syniverse's owner, Carlyle Group, has been keeping the costs down for years to make the financials work for the huge loans they took out to take Syniverse private, which also means there hasn't been much money for innovation. There's barely enough to keep the lights on. Acquisitions have only focused on trying to prop up the core business numbers rather than finding an innovative product looking for the right company to mentor it into the market, because that would take investment and hurt the numbers for the lenders. Executive leadership is a club where the most senior folks are cronies of the latest C level executive. Now it's all former Centurylink people, Cox in the past, Convergys, etc... There's a lack of cohesiveness between regions, especially since some were a result of acquisitions. The recent review about the "aged crew" is from the European group where that team was acquired from a company called Mach. There's been very little investment there either now or previously under Mach, and therefore is quite stagnant, like it is paused in time. The company has gone through so many layoffs that employees only do what they can to avoid standing out to be cut by the yearly axing. There's a lot of finger pointing, employee ranking, back stabbing and politicking. The cuts are deep into the bones of Syniverse now in many areas like operations. Still a lot of fat on the legacy product side though. Prime cushy retirement positions for some lifer employees in those groups. Cons specifically for the employees, - The US benefits are getting worse going into 2019 as Syniverse is digging the bottom of the barrel looking for the lowest cost insurance company for US employees. They're ratcheting up the "employee engagement" and cheerleader culture to distract employees from what's really going on, but management forgets that most of the employees are very competent engineers who can put two and two together.

Where to start: 1. Downtown accounting department likes to talk about other employees as hookers and prostitutes and commonly talks about that over dinners and lunches with other people in other departments including the VPs of Finance, Accounting and the CFO. If the conversation is attempted to be stopped, that employee is ostracized and demoralized. It is a culture of vultures preying on those WITH scruples. 2. Can't get promoted. If you try to get promoted, you will be quashed by the other employees and your peers; they will steal your work products, rename them, hide the properties via copy/paste and put their name on it. And they will then say you do nothing to help but in the end, they cannot explain what they do or how to make things better because they don't invest the time to understand other groups. 3. IT director will throw everyone and every CXO under the bus, claim she does their work in order to get higher visibility and degrade the co-workers and executives. At any one time she has blasted the CFO, CIO, CTO, VPs IT, VPs FP&A, VPs Legal, and VPs of Sales. She routinely steals others' work products, lies about how she got them and then uses them as her own. Then she makes sure to degrade others in their performance review so upon subsequent review, the real providers of the information and work products are no longer around to defend themselves against her. 4. This last go round of firings/layoffs ... was unethical at its best. On one particular day, a known IT guy in the finance department was given his 5 year bonus, his award, his kudos for doing a great job, plenty of "atta boys", told he was fine and great things were ahead for him. Within 14 hours, he was one of the 100s let go on March 23rd. Ask yourself: what kind of company thinks that's the right thing to do? To anyone? Finally, I had hope this company would turn around under the calmer, more logical leadership of Mr. Gray. However, it is apparent that even he is unable or unwilling to address the tone at the top of his organization which means, the abusive nature will continue. It's not just tolerated, abuse is condoned.