No training / trained by people who haven’t been trained
unfair treatment / lack of inclusivity if you’re not Italian
management lack empathy, compassion and communication
Manager doesnt speak to staff
Rotas published late
Unsafe environment - rusty hangers, broken plastic boxes that give you scratches, hole in wall with insulation exposed, dirty mop that’s never been changed which is used in bathrooms, outside, in kitchen as well as on the shop floor - cross contamination - then expected to throw mop water down a toilet. no access to warm water which is a health and safety standard practice, no drinking water on the premise. Management makes the rota based on their schedule and rarely does closing shifts
Wi-Fi is inconsistent making the tills slow and customers impatient so they walk out of the shop
Card machines declined payments and double charge people who then ring the store to ask for help because theres no customer service phone number
Broken hoover - management aren’t concerned because they do not clean
Manager do not check in on new employees
regular sales assistants have to train new employees even though this is above their pay grade
No sign of growth or promotion opportunities
Kitchen / break room / office is small and when all managers from higher up are in the store all of them stand in there in the way and use the only break chairs communicating in Italian whilst you try and use the kitchen facilities and have unpaid lunch break - employees end up eating on the stairs by toilets or in stockroom
Sales assistants expected to clean the hand towels from bathrooms at home in their own washing machines unpaid labour
Expected to do work above pay grade
Very very quick staff turnover - staff will only be there for a month. Average maximum length of stay was 3 months
Same songs everyday
