Sprinklr Reviews

3.5

55% would recommend to a friend

(2,564 total reviews)
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Rory Read

54% approve of CEO

48% positive business outlook

Sprinklr has an employee rating of 3.5 out of 5 stars, based on 2,564 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sprinklr employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
2.0
11 Apr 2018

Leadership blew it

Recommend
CEO approval
Business outlook

Pros

They had a great product and a huge lead in the space. They had great people too.

Cons

They tried to be something they were not. The COO thought we should be as big as Cisco. He said at one kickoff "my biggest fear is that I will screw this up for all of you" at that time we were on top of the world. Well, that's exactly what he did and doesn't even know it was him that created the inflection point. He says he could not control the CEO (c'mon your'e a big boy and on the BOD). I also hold the board responsible for this epic failure. The PTC mentality from 1990 just isn't the right way today. I remember getting 8 new headcount and asking where am i going to put them, there's no room, the PTC BOD member said "some will live and some will die, that's just the way it is". He thought he was a field general during WWII. "We will over hire as a quota strategy". Well I disagree. As someone that cares about my people, I couldn't watch them die. So I left. After a few years I'm still resentful for what they did. We had it in the palms of our hands. These leaders at Sprinklr and on the board are considered to be visionary and special people. I disagree so completely. They are dinosaurs and should be extinct. They got lucky with an IPO from Cisco, PTC and Epsilon. It's amazing that Battery ventures let them do it. (now I question Battery). Other than having money, these leaders are clueless on how to build a company and how to treat people. The 3 year years I spent there were the best and the worst of my career. It's amazing how 3 people can take a beautiful unicorn to its knees. (Epsilon, PTC and Cisco, Maybe Battery). I now lead other team with empathy and passion. We are doing great in 2018. It's not 1990's anymore. Adjust and/or morph or get out of our space PTC people.

1.0
17 Jun 2019
Recommend
CEO approval
Business outlook

Pros

I know this is not very original but it does back up the other reviews; free sugary junk food in the office. I also concur that the CEO is a very capable, nice, honest, hard-working man.

Cons

Sales is a revolving door. Just check out the turnover in your geo before you interview via LinkedIn. They will tell you this is the new, new, new, better, improved Sprinklr BUT if that is true why the recent as of today reverse hockey stick ratings on Glassdoor. Also PLEASE stop all the fake reviews that sound alike and are all posted on the same day whenever there is an honest, critical review.

1.0
8 Mar 2019
Recommend
CEO approval
Business outlook

Pros

- Great product that could change the industry - Some amazing people amidst all the chaos - Exposure to global brands and big logos Like so many, I came to work for Sprinklr because of the product and vision. It’s truly one of the best out there on the market and has the potential to change customer experience in a big way. And the vision to connect experiences so global brands can have a singular view is so powerful. It’s the kind of product and idea that is so inspiring it gets people excited with what’s possible. For all the Cons, the product itself is still worth feeling good about and is the foundation for the potential of this company to change the game. And while there is a pervasive problem with culture, this company also attracts some of the best talent and most elastic, creative minds there are. The connections I made here have grown my career outside of Sprinklr and we’re, in some ways, worth the pain.

Cons

- Reputation of hiring people for one job, then walking in to find your role has completely changed from what was sold in the interview - Many past employers bond over PTSD (Post Traumatic Sprinklr Disorder), the “gaslighting” experience and how this company made them doubt their abilities, intellect and basic competency (even with years of former experience at impressive companies) - Toxic, abusive work culture. From leaders down the line. Vigorous work hours and high stress due to lack of organizational structure and processes, reactivity and poor leadership practices. - Grand vision with no internal processes for execution or guidance by leadership in how to achieve lofty goals - Trickle Down blame of non management staff when goals aren’t achieved due to lack of good leadership - Claiming to care about every employee but providing no day-to-day support, career growth opportunities or safe space to share issues to help change negative culture. - No transparency. Many past and current employees joke about never seeing a budget, even leaders, and having no insight into how their work fits into achieving organizational stability and success. - High propensity for Narcissism in leadership that’s upheld by cronies. No actual compassion for people, just big egos, big talk, no execution or clarity and punishment for feedback. You either go along with it or are demeaned to the point you’re “managed out” of the org. - Tend to hire “big names” in industry to lead that aren’t adept at managing lean, mean teams and functional day-to-day processes at a company of Sprinklr’s size. - Many mercurial leaders who upends processes, railroad projects and progress, hires Yes-People who obstruct potential positive change and who seem to come from a place of passion but is prone to cruel outbursts, demeaning talk and pushing out good people. This place could be so much better. The product is amazing, the mission and vision inspiring but with a horrible culture, lack of respect for people at all levels, no structure or processes, no roadmap and ever changing job roles with no seeming method to the madness, it’s one giant let down. The hype shared on social about the loving, family-like, caring, best culture ever is manufactured and does not represent the reality. The “family” environment is actually a passive aggressive fake kindness culture that masks a pervasive undercurrent of backstabbing, hiding information and being unhelpful to sabotage others, and bullying kind, compassionate people who try to create positive change. There’s something to be said about those who “got out” sharing all the therapy they’ve needed to get past what this culture has done to them. I’ve made friends for life, as have many post Sprinklrites, but sadly it’s the kinds of friends who bond over heavy drinking and sharing horror stories. There are some bright parts. The promise of what the company could be, the amazing product and handful of resilient, wonderful people amidst the rest are what makes the reality here so sad- this company really could be so much more.

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Glassdoor has 2,945 Sprinklr reviews submitted anonymously by Sprinklr employees. Read employee reviews and ratings on Glassdoor to decide if Sprinklr is right for you.