Lack of Communication and Spontaneous, Reactionary Management
Pros
The people that work here are extremely intelligent. Every day with the team is inspiring and has personally fostered growth. The culture, while it may be too casual at times, is fun, relaxed, and energetic. The office space is older, but it feels comfortable and Springbox does try to accommodate needs when they arise (comfy spaces to get away, snacks, more meeting rooms, etc...). Processes are also being worked on and it feels like teams are actively trying to solve process issues and create some sort of structure.
Cons
Leadership is so out of touch the rest of the company. Revenue is pushed as the sole motive to work harder and harder, leaving inspiring motives like innovation, creativity, and personal development to the wayside. In fact, themes like these are only discussed in correlation to driving new business to Springbox. Timelines for projects are constantly accelerated leaving people scrambling to finish work for the sake of meeting internal business goals. Quality of work is sacrificed for revenue goals due to lack of planning by leadership - and it has not improved in months. Few people are working overtime while others have little to no work. There is no balance with work distribution, only favoritism. HR approaches hiring and people management from a cold and apathetic perspective. We never see or hear from HR unless someone is being fired, or there is a major policy change. Leadership tends to place the blame of company issues on the employees, alluding to employees not working enough hours instead of owning up to the obvious workflow and communication problems.