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      SpotHero

      Engaged employer

      SpotHero Reviews

      3.7

      65% would recommend to a friend

      (152 total reviews)

      Mark Lawrence

      74% approve of CEO

      52% positive business outlook

      SpotHero has an employee rating of 3.7 out of 5 stars, based on 152 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SpotHero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      152 reviews
      2.0
      31 May 2026

      Not recommended

      Customer hero
      Recommend
      CEO approval
      Business outlook

      Pros

      free lunch when working in office

      Cons

      Customer hero (service) employees were outsourced to non english speaking countries to cut costs/pay employees less. Management expects you to constantly do things outside of what you're trained to do due to staff shortages and policy changes. Training was lackluster. Passive aggressive and pretentious (in-office) work environment.

      avatar
      SpotHero Response
      2w
      Thank you for taking the time to share your feedback. We’re glad that you enjoyed our in-office lunch perk. As an industry-recognized Most Loved Workplace company, we take employee training and a great work environment seriously. As SpotHero evolves, we continue to evaluate and support the business and our employees, ensuring that both are set up for success, including ensuring different time zones are covered as it relates to customer support. We also ensure that employees are supported through onboarding, training, and QA processes, providing meaningful feedback that leads our Customer Hero team toward a clear path to their goals and KPIs. If you’re up for it, we’d love to hear further feedback on training and work environment. The People Team
      5.0
      2 Apr 2026

      Great Place to Work!

      Crm marketing specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      A goal and data-driven company that clearly sets role expectations. At SpotHero, they helped me not only succeed in my role but also in my career. Also, an amazing work-life balance.

      Cons

      Not much from me, your experience depends on your department and manager.

      2.0
      12 Jan 2026

      Strong Culture / No Growth Opportunities / Bad Leadership

      Growth manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -You will love the people you work with (not management). -Great Work / Life comp. -Stepping Stone Job (you will be able to network a lot, and most companies you work with will see your value and want to higher you and pay you what your worth.

      Cons

      -The Salary is not up to standard for the amount of work / travel you are expected to do. -There is little to no growth opportunity. Management and leadership is saturated with work veterans 7-11 years at the company. -Witnessed Leadership lay off employees that were amazing at their job, and "take over" their position by handing off their workload to subordinates while taking a higher pay. This happened many many times over the course of the 2 years I was with the company. -Unrealistic expectations and goals you will be penalized (not paid accordingly) for not meeting. Most goals set are out of your control on completing. -Do not expect any sort of yearly raise at this job. -HR/ The Peoples Team is not there to help you, just the company, remember that.

      avatar
      SpotHero Response
      5mo
      Thank you for acknowledging our strong culture, which also includes a mindset that culture is everyone's responsibility and focuses on high performance outcomes. We love the long tenure and all star industry vets we have represented across the management team, and it continues to fuel our growth through existing and new relationships - more importantly, we have incredible mentors across the business to contribute to our learning culture. We are also proud of our statistically validated fair pay certificate, and actively review our comp ranges to be fair and competitive. We continue to grow and hire new great talent who are also culturally additive, and have hit record heights in many business outcomes. The company has an annual merit / salary increase budget, and all team members are also eligible for performance bonuses or commissions for achieving their goals, aligned to transparent company goals such as growth of net revenue. Lastly, promotions are also determined by performance and measurable impact. We hope this clarifies how our programs and processes work as they are designed with fairness in mind and for the benefit of all, aligned to measurable outcomes. We wish you the best in your future endeavors and finding a better fit for your needs. The People Team
      Viewing 1 - 3 of 152 Reviews
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      ReviewsSpotHero reviews

      Glassdoor has 165 SpotHero reviews submitted anonymously by SpotHero employees. Read employee reviews and ratings on Glassdoor to decide if SpotHero is right for you.