Spinnaker Support Reviews

4.5

90% would recommend to a friend

(123 total reviews)

Mathew Stava

91% approve of CEO

90% positive business outlook

Spinnaker Support has an employee rating of 4.5 out of 5 stars, based on 123 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Spinnaker Support employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

123 reviews
1.0
15 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Great colleagues and fair pay

Cons

Constant firings, and upper management that doesn't listen to the concerns of their employees

avatar
Spinnaker Support Response
3y
Thank you for your feedback. We’re glad to see you made solid connections with your colleagues. Change is often difficult, especially when we need to transform the business for growth, but we anchor these business decisions in our shared core values of Integrity, Empathy, and Determination to deliver an exceptional customer and employee experience. We take pride in actively listening to our teams on a day-to-day basis and through our annual Employee Experience Survey which guide our priorities.
2.0
10 Sept 2022

Unsatisfied Employee=Satisfied Customers

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Spinnaker is full of great people who work so hard. There is amazing collaboration. And I absolutely loved working on my team. Employee engagement has been a great addition to the struggling culture. Thier flexible work schedule and fully remote and hybrid options are great. Communication in some areas are strong.

Cons

On spinnakers website they advertise Happy Employees= Satisfied Customers. The reality is I feel that spinnaker pours so much into keeping thier customers satisfied and need to pour more into making thier employees happy. The culture has gone down hill in the last year and a half and they are trying to save it by doing everything except the one thing they should do which is listen to thier employees. And create an environment that’s comfortable for employees to voice thier concerns and fustrations. They have poured more into a rebranding than they have into strengthening the culture abd truly keeping thier employees happy. Salaries are not anywhere near market value for some positions. There are employees there who have been working there for a while that make poor salaries and if they leave or if someone else is hired in a similar role thier salary is way way higher this is absolute crap. I have never worked for a company where the head of HR is in csuite this makes 0 sense how can HR advocate for employees when they are on csuite and advocate for the ceo, cfo and others on csuite. Also HR is full of great talent but is not personable or approachable. I felt more like another number than an employee who was valued at spinnaker. In a lot of roles there is no room for growth or for professional development. So if you are young and hungry for success look elsewhere. If feeling valued, heard, getting paid a decent salary in some roles, integrity, diversity, professional growth and development mean a lot to you look elsewhere.

3.0
25 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Good people with exception of some in Mgt.

Cons

Too much instability due to internal Mgt in-fighting leaving you nothing but a number in the end. Too much complexity in varying business processes which differ by various offerings. Lots of layers.

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Spinnaker Support Response
2y
Thank you for sharing your review. We understand that a positive work environment and strong management are crucial for employee satisfaction. As we grow, it is our aim to minimize disruptions and build in efficient processes to best set up our employees for success in their roles. We would be happy to discuss the specific circumstances of your situation if you would like. Please do not hesitate to contact us if you would like to discuss further.
Viewing 1 - 3 of 123 Reviews

Glassdoor has 123 Spinnaker Support reviews submitted anonymously by Spinnaker Support employees. Read employee reviews and ratings on Glassdoor to decide if Spinnaker Support is right for you.