Does Smile Train pay their employees well?

According to anonymously submitted Glassdoor reviews, Smile Train employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smile Train. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Smile Train?

45% of Smile Train employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smile Train 3.1 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Smile Train?

Intern (6) , Program Manager (3) , Associate (2) , Director (2) , Manager (2)

What are the pros of working at Smile Train according to real employee reviews?

"Great benefits" ((in 8 reviews)); "The people here are great." ((in 7 reviews)); "Good company and amazing colleagues" ((in 6 reviews))

What are the cons of working at Smile Train according to real employee reviews?

"A very biased management playing favorites" ((in 5 reviews))

Skip to content Skip to footer

Notifications

Smile Train

Smile Train Reviews

2.8

45% would recommend to a friend

(45 total reviews)

Susannah Schaefer

44% approve of CEO

44% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.4

Compensation and benefits

3.1

Culture and values

3.1

Work/Life balance

2.7

Career opportunities

2.1

Senior management

Smile Train has an employee rating of 2.8 out of 5 stars, based on 45 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smile Train employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.5 stars).

Reviews by job title

45 reviews

2.0

4 Jan 2025

Public Service Announcement

Senior management

Recommend

CEO approval

Business outlook

Pros

Mission/model International staff Organization has made an impact on global cleft community

Cons

Executive leadership is very poor Toxic work culture Human Resources Dept Lack of training/onboarding and career development Use of expensive consulting firms to handle strategic planning and management of organization

2.0

30 Apr 2024

Upper management out of touch

Communications

Recommend

CEO approval

Business outlook

Pros

Passionate teammates and great cause.

Cons

Management does not seem to have a clear vision for the org. There is a lot of focus on awards, such as the world record and Shortys, with less resources provided for supporting programs and staff. Smile Train has become more corporate and strict in recent years which has led to significant turnover and many of those positions have not been backfilled. HR is messy.

1.0

22 Sept 2025

"Hunger Games"

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Idealistic staff doing impactful work in the world for little pay. Great opportunities to travel, raise money, and see impact in the field. Decent benefits and work life balance. Some of the best teammates ever. The organization had much potential, especially under the former CEO, when there was a strong sense of pride, collaboration, and leadership.

Cons

"Hunger Games" happens in June and December when the budget is reviewed and employees are terminated to offset mismanagement of funds. Questionable ethical and legal decisions at HR and executive levels as they offload a growing number of employees every year. The practice is not sustainable and morale will not improve with continued lack of vision, strategy, and leadership.

Viewing 1 - 3 of 45 Reviews

Jobs at Smile Train

Digital Asset Manager and Photo Editor

US$220K - US$250K /yr

(Employer provided)

View job