Upper management out of touch - Communications Smile Train Employee Review

2.0
30 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Passionate teammates and great cause.

Cons

Management does not seem to have a clear vision for the org. There is a lot of focus on awards, such as the world record and Shortys, with less resources provided for supporting programs and staff. Smile Train has become more corporate and strict in recent years which has led to significant turnover and many of those positions have not been backfilled. HR is messy.

Explore other reviews about Smile Train

5.0
30 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible, benefits, work/life balance, and mission

Cons

Would love to see the

2.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work and impact Good health benefits Many wonderful, brilliant people who are working very hard and believe in Smile Train

Cons

Poor work life balance with little done to actually address the issue beyond platitudes Reactionary, under-qualified CEO that has created a culture of stress and mistrust. High turnover due to poor leadership and a culture of shifting expectations, inconsistency, and favoritism. It’s difficult to deliver on projects and goals when the strategy pivots often and team structures change annually as the latest “silver bullet.” Unaddressed concerns from medical partners due to high turnover of valued staff in Latin America especially; the new regional lead is damaging relationships and the organization’s reputation.

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