Shopify Reviews

Fact: The company has fired whole teams of staff recently Fact: The company moves goalposts to fit its own agenda (Told us that everyone was going to get a pay rise and then changed to only certain people) Fact: Turnover is high Fact: Morale is low Fact: The support role has now become a sales role and they are trying to avoid changing your contract. Have been told "Its arguable that your current contract includes this" Fact: The company shut down an internal channel that allowed employees to discuss issues with compensation. Now has whole teams of moderators to stop any further conversation or criticisms on this. Fact: Many employees state that the role is incredibly stressful but the company refuses to take steps to reduce this in favor of pushing more workloads. Recently was told by a lead we need to figure out how to do 40%^ more work. Fact: we often get asked for feedback and nothing we ask for gets actioned. Feels like screaming into a void. Fact: we are not getting COL adjustments or adjustments due to inflation. Fact: my mental health has been negatively affected by this role and this companies actions. Opinion: This company does not care about you. You are treated as a number and replaceable. The motto of "making commerce better for everyone" excludes their staff. The company has unrealistic expectations. The current push is for 4 emails an hour with tailored resources and ways to improve each business. 3 simultaneous chats while also replying to each one within 2 minutes AND giving tailored responses with images, guides, and step-by-step intructions. Oh and again ways to improve your business without great training on how to do that. Rules for employees are not equally used against management and leadership. Conversations are often "thought policed" by leadership assuming people are not coming into conversations with "positive intent" when they bring up honest issues and criticisms. I do not think I have ever seen leadership "admit fault" or adopted change based on staff recommendations. The Quality Assurance systems in place feel like they have been designed to be used to nit-pick every small detail if they want. There feels like there is no compromise other than perfect. The weighting of certain criteria can be used to lower your overall score to "under desired values" which starts PIP and quickly being fired.

Everything else. The last six months it has been hit after hit, broken compensation promises, micromanaging and policing and some seriously harmful leadership. Anything other than 100% positivity and love of everything Shopify does is shut down right away. Constructive feedback is seen as being negative and disciplined. The pay and package is below average for the role. The expectations of the role have been added to and changed multiple times with this not being reflected in the compensation. They offer you mental health services but do not allow you time to use them. The workload is unsustainably high and with the recent layoffs this is even more concerning for those who are still in the role who have seen their teammates fired when they were already struggling with the workload. They talk about being inclusive and diverse but many of their policies and practices are the opposite of this.