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      ServiceTrade

      Engaged employer

      ServiceTrade Reviews

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      4.0

      76% would recommend to a friend

      (72 total reviews)
      avatar

      William Chaney

      82% approve of CEO

      80% positive business outlook

      Ratings by category

      4.2

      Culture and values

      3.7

      Diversity and inclusion

      3.7

      Work/Life balance

      3.7

      Senior management

      3.6

      Career opportunities

      3.4

      Compensation and benefits

      ServiceTrade has an employee rating of 4.0 out of 5 stars, based on 72 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTrade employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      72 reviews
      1.0
      5 Apr 2025

      This Place is a Joke and Everyone Knows It

      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      You get a laptop. Sales team is cool and actually tries, even though they’ve got nothing to work with. That’s about it.

      Cons

      You walk in thinking you're going to sell something solid with support behind you. What you actually get is a broken product, barely functioning add-ons that we’re told not to sell, and leadership pretending everything’s fine. Try explaining to a prospect why the features they need either don’t work or aren’t available. Total nightmare. The CRO is obsessed with dashboards. Miss your number for one month, and you’re on a PIP. Doesn’t matter if you’ve crushed it quarter after quarter. One slip and you’re done. No coaching, no context, just pressure and silence until you're pushed out. He’s a bully, not a leader. We had a former CMO who actually had experience and a real strategy. He didn’t last long. Leadership couldn’t handle it. He was trying to fix things and challenge the way it’s always been done, and that doesn’t fly here. Then there was the interim CMO. The guy spent most of his time filming painfully awkward TikToks and Facebook videos like he was trying to be a blue-collar influencer. He genuinely thought those posts would go viral and generate pipeline. That was the plan. Watching it happen in real time was honestly embarrassing for everyone involved. We’re always given the same talk tracks, never anything fresh. Calling the same accounts over and over, saying the same stuff, and bringing up the skilled labor shortage like it’s breaking news. Meanwhile, the competition keeps it fresh, switches it up, actually gives their reps something to work with. We don’t. We just keep running the same play and hoping for different results. Talented people either leave or get blamed when things go south. Leadership acts like hiring a few new people will solve everything, but nothing changes when the same old crew that’s been here from the beginning still controls everything and refuses to do anything different. BuildOps, the company we were all told was destined to fail, just hit a $1B valuation and opened an office in our backyard. Clearly they did something right.

      avatar
      ServiceTrade Response
      1y
      Thank you for taking the time to share your feedback. While this review is difficult to read, we understand that it reflects a period of significant transition for our company — especially within the sales organization — and we truly appreciate the perspective. Over the past year, ServiceTrade has undergone a substantial transformation. These changes were driven by a shared commitment to improving our performance, our product, and our culture so that we can better serve our customers and team members. To support this evolution, we introduced clearer performance expectations to help drive accountability and consistency across the go-to-market team. That said, we’ve also adjusted and refined our approach over time to ensure we’re focused on the right outcomes, especially around quota attainment and long-term success. We recognize that not every decision or initiative will be perfect. But we’re committed to learning, listening, and building an organization where talented people can thrive and where teams are set up to succeed. We’re genuinely sorry your experience at ServiceTrade felt disappointing. Transitions can be difficult, and while our intent has always been to create a more focused, high-performing environment, we know the impact can feel personal. We’re grateful for the contributions you made during your time here, and we sincerely wish you success and fulfillment in your future roles If you're open to it, I would welcome the opportunity to connect and hear more of your feedback directly - feel free to reach out to me anytime. ~Eric Schieck, Chief Revenue Officer
      1.0
      20 Feb 2025

      A company stuck in dysfunction, favoritism, and poor leadership

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Learning experience—if nothing else, you’ll gain insight into how not to run a company, which can be valuable for your career. There are also flexible working arrangements, but only for some.

      Cons

      If you're looking for a job where hard work is rewarded, talent is valued, and leadership knows what they’re doing, look elsewhere. This company is a case study in stagnation, dysfunction, and poor decision-making. The pay is insultingly low compared to industry standards. Employees are expected to overperform with little recognition, while competitors lure away top talent with better compensation, benefits, and career growth. Speaking of career growth, don’t expect any. Promotions and even cost of living raises are rare unless you’re part of the inner circle—a group of long-tenured, under qualified employees who block progress, resist change, and shift blame when things go wrong. Instead of fixing problems, leadership drives out talented employees while holding onto dead weight. HR is a complete joke. Lots of empty rhetoric but nothing to fix the toxic culture. Then there’s leadership, a group of risk-averse, outdated thinkers watching competitors pull ahead while refusing to adapt. They push aggressive targets without improving the product or giving teams the resources to achieve them. Employees are expected to deliver more with less, while leadership remains disconnected from the realities of the industry. Some people, however, thrive in this environment—especially those who were never qualified for their roles in the first place. That won’t stop some from micromanaging every decision to compensate for lack of skill. Instead of focusing on what actually drives growth, they control everything while contributing nothing. Meanwhile, the company stays trapped in a cycle of poor decisions and wasted potential.

      avatar
      ServiceTrade Response
      1y
      Hi and thank you for taking time to leave your remarks. As I read through them, I can feel your frustration. I’d genuinely like to hear more about your first hand experiences that influenced your advice to management. This will help me determine the next best steps to address your concerns. I’d love to meet with you. Please come see me in the office or just put time on my calendar. If that doesn’t feel comfortable, then I invite you to schedule time with any member of the executive team - I’m sure they would also welcome a discussion. Best, Amy Robertson, Chief People Officer
      3.0
      6 Jan 2025

      Below-Market Pay

      Implementation consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent work/life balance, option to work remotely

      Cons

      Salaries are below market and the company would rather let high-performing, beloved workers see a competitive pay rate, losing emphasize on Product scalability and enhancements, too much fluff based on "market feedback," hiring many VPs and C-suite folks while teams are understaffed of individual contributors

      avatar
      ServiceTrade Response
      1y
      Hi and thank you for taking time to leave this review. We strive to balance competitive compensation with building a strong leadership team to support growth. We understand the importance of retaining talented employees and are consistently reviewing our compensation structures and resource allocation to ensure teams feel supported and valued. It's challenging to balance these things within a fast growing company and industry, so we appreciate your perspective. If you would like to discuss these topics 1:1 with me, your manager or any of the ELT members, please reach out. I think it would be a productive discussion. Best, Amy (Chief People Officer)
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      Glassdoor has 73 ServiceTrade reviews submitted anonymously by ServiceTrade employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTrade is right for you.