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      ServiceTrade

      Engaged employer

      ServiceTrade Reviews

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      4.0

      76% would recommend to a friend

      (72 total reviews)
      avatar

      William Chaney

      82% approve of CEO

      80% positive business outlook

      Ratings by category

      4.2

      Culture and values

      3.7

      Diversity and inclusion

      3.7

      Work/Life balance

      3.7

      Senior management

      3.6

      Career opportunities

      3.4

      Compensation and benefits

      ServiceTrade has an employee rating of 4.0 out of 5 stars, based on 72 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTrade employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      72 reviews
      5.0
      13 Apr 2026

      you are an investment

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      leadership invests in ICs and managers growth stage incredible tech stack good comp cross-functional collaboration

      Cons

      growth stage is not for everyone!

      avatar
      ServiceTrade Response
      1mo
      Thank you! "You are an investment" might be the best review title we've gotten! We do aim to be that for all of our employees. And you're right that growth stage isn't for everyone. It's rarely comfortable, and we try to be upfront about that. Appreciate you saying it plainly because it helps the right people find their way here. Amy Robertson, Chief People Officer
      5.0
      30 Mar 2026

      Strong mission, smart team, and real momentum with some growing pains

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      ServiceTrade is a place where you can feel real momentum. The people here are smart, thoughtful, and genuinely care about what they are building. There is a shared sense that everyone is pushing toward something bigger, and that energy is motivating to be around. Customers truly love the product, which makes the work feel rewarding and gives teams a strong sense of purpose. There is also a growing data-driven culture, where teams are encouraged to use insights to inform decisions and continuously improve how we operate. Leadership is transparent and refreshingly honest about where things stand. There is a clear effort to set realistic goals and bring people along for the journey, which builds trust. It also feels like the company is leaning into the future in a meaningful way, especially with how seriously it is embracing AI across the business. There is a sense that the company wants to evolve and stay ahead, which makes it an exciting environment to be part of.

      Cons

      At times, the pace and volume of work can feel overwhelming. There is a lot happening at once, and it can be difficult to keep up without feeling stretched thin. While there is a strong culture of documentation, there are times within my team where processes and ownership are not as clearly defined as they could be. This can create friction or slow progress when it is not always obvious who is responsible for what. For remote employees, the experience can feel a bit isolating. The culture leans heavily toward getting work done, with fewer opportunities to connect on a more human level. It can feel like you are always “on” without as many natural moments to build relationships with colleagues.

      avatar
      ServiceTrade Response
      1mo
      Hello and thank you for the review! It's both generous and constructively honest, which is exactly the kind of feedback that helps us get better. I'm especially glad that the transparency, the data-driven mindset, and the seriousness of our AI investment come through. Those are intentional, and hearing them reflected back is encouraging. On the cons, you're naming things we're actively working on. Clearer ownership within teams is a focus for us this year. And, on remote connection, you've put your finger on a real tension: "heads-down and shipping" can quietly crowd out the relational time that makes the work sustainable over the long run. We're experimenting with a few things to create more natural moments for connection, and input from people living the remote experience is what will make those land. If you would like to toss around ideas for what we could do to address connection and clarity, I'd love to chat! Amy Robertson, Chief People Officer
      4.0
      8 Feb 2026

      Nice atmosphere

      Customer support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun place to work if you’re into gaming and fellowship with co-workers

      Cons

      The owner is ready to sell and makes no secrets about it so it makes for an overly sensitive environment.

      avatar
      ServiceTrade Response
      2mo
      Hi and thanks for your review. I'm glad that you have called out one of our differentiators, which is our people! We embrace our weird and unique selves, which does make for a fun workplace! I would love to hear more about your comment regarding an "overly sensitive environment". If you are willing to discuss with me or any other member of leadership to provide context, please do! Amy Robertson, Chief People Officer
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      Glassdoor has 73 ServiceTrade reviews submitted anonymously by ServiceTrade employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTrade is right for you.