Pros
Mostly everyone is friendly. Work from home flexibility. Ability to control your own schedule.
Cons
- Completely unorganized. Management blames "growing pains," every time, yet they cannot even retain talent in order to scale their sales team. Seems like buzz word excuses to me. Every sales org experiences high turnover, but I've never seen it this bad. - The production/development team can't support sales volume or on-boarding and reps are expected to continue selling blindly without seeing any results for their existing customers. For ethical salespeople, this is extremely disheartening and makes it nearly impossible to find the motivation to keep selling. - The way commission is paid out is a train wreck. Nothing is tracked automatically through software, it's all manually inputted into an excel sheet by the VP of Business Development. If a deal was overlooked and therefore not transferred into the spreadsheet, which frequently happens, you won't get paid for another month or so. This is incredibly harmful in a commission-only role, as each deal closed is a salespersons livelihood. - Limited cross-functional communication between departments. It's very difficult to get updates on the status of new clients on-boarding progress and whether or not issues (which were frequent because of poor client-facing communication after the point of sale) within your book of business have been resolved. - Sales reps are then expected to field cancellation requests for issues that, often times, they were never even made aware of. Many issues stemmed from improper expectations being set on the demo. Keep in mind, mangers run the demos for the reps. Clients would pay for 2-3+ months before seeing any results, when they were quoted 3-4 weeks until launch. Naturally, the ethical thing to do, would be to credit the client with a free month of service until what was originally promised gets accomplished. Even if you were able to save the client from cancellation, don't expect to get a commission check. In all of my many years of experience, never have I ever seen a salesperson's commission get taken away for saving business from a complete cancellation.
