Too many cooks in the kitchen - Anonymous employee RocketLevel Employee Review

Hello - We moved our team to work fully remote and pivoted the direction of the business to ensure we are able to come out of the pandemic stronger. While remote, we implemented new, transparent measures to help us work more efficiently. This brought to light many issues regarding productivity and unacceptable customer success issues that had long been missed. Ultimately, you were a part of the team that were affected by the overhaul of the production and customer success departments. With these moves, we were able to increase our production significantly and customers are finally getting the attention they deserve. As someone who was with the company for over 3 years, you may remember the early days of launching the platform. Getting it off the ground was just step one. We are committed to putting the right team in place to ensure every aspect of the product and customer experience sees improvement moving forward.