Pros
Supportive entry trainers Gold level membership while working at the RAC Ideal for people who want to serve many members in a very brief period Diverse demographic of staff
Cons
Call centre expectations are extremely high and regardless of caller supplied information and failure of the computer systems, the business expects each call to max out at around 2-3 minutes. This is very stressful when addresses are unavailable (callers don’t often know where they are or cannot share their location using their mobile telephone) or incorrect, or when the regional and road names differ from the mapping systems available to staff. Achieving substantial sales , following protocols and building good relationships with colleagues and members is not enough - very high speed of task completion is what keeps you in good stead. Executive staff and many leaders fail to positively, consistently & actively interact with call centre staff or new employees.
