Quo Reviews

4.4

88% would recommend to a friend

(29 total reviews)
avatar

Mahyar Raissi

100% approve of CEO

92% positive business outlook

Quo has an employee rating of 4.4 out of 5 stars, based on 29 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Quo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

29 reviews
1.0
3 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Most individuals are extremely helpful, friendly, and always ready to help. The culture overall, while it has declined significantly in engineering, is unique in a remote company. Work life balance is fantastic, and diversity is great.

Cons

OpenPhone has no intention of retaining existing talent and new employees will notice this immediately. Promotions are heavily based in politics and taking high value, public facing tickets, while engineers that are keeping the lights on in the background are told to advocate for themselves by engineering management. Staff that has been here for multiple years will now have to wait an additional 6 months and gamble that a potential promotion, if there is one at all, will even meet recent cost of living increases. The cost analysis with recent inflation does not favor staying at this company long term at all. Unfortunately, switching companies for your next pay bump is a tech culture that OpenPhone continues to perpetuate. Engineering management is ineffective, there is no focus, and every project is met with constant bikeshedding. Product has a far too heavy hand in software, and the tech debt continues to pile up because of this. Initiatives to create reliability are met with feature creep. Too many product members for the amount of engineering staff.

2.0
24 Aug 2023

Chaotic

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

From the moment I started with OpenPhone, it was clear that they've crafted more than just a product - they've cultivated a culture. Every team member is invested not just in the task at hand, but in the collective experience of working together. The work-life balance? Simply unmatched in today's fast-paced world. And if you're looking for those extra perks that make you feel truly valued, their benefits package goes above and beyond. OpenPhone isn't just a place to work; it's a testament to what modern businesses should aspire to be.

Cons

When I first stepped into this company, the horizontal leadership structure and the ethos of every voice having equal weight stood out. But as time unfurled, a worrying transition towards a more hierarchical system became evident. What's particularly concerning is seeing many of the competent leaders either leave or be sidelined, while there's a noticeable trend of friends filling key leadership roles. Now, it feels as if being part of the 'popular group' is the only route to gaining respect and recognition. The same individuals seem to monopolize the kudos and award nominations, overshadowing the dedication of countless others. The recent push for an 'anonymous' survey, especially in light of their earlier apathy towards such initiatives, raises eyebrows. ‘Anonymous’ but declare which team you’re on. With the linchpin individual contributors increasingly overshadowed by a leadership lost in self-congratulatory echo chambers, the 'cheetah' mentality, as they dub it, seems less about agile operations and more a precursor to rapid burnout. Couple this with the continuous postponement of raises and promotions, and it paints a picture of disillusionment. The initial promise feels increasingly distant with each passing day.

2.0
9 Aug 2023

A Challenging Environment with Some Benefits

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Competitive Salary: The compensation is well above the industry standard, making it an attractive option for many. Great Benefits: In addition to the salary, the company offers excellent benefits.

Cons

1. Cultural Issues: Microaggressions and Tech-Bro Mentality: The environment is permeated with a certain attitude that may be challenging for some. The lack of a plan to address these issues is concerning. Leadership Challenges: Leadership seems to operate on fear and does not utilize or value the expertise of its team members. This trickles down and affects various levels within the company. 2. Interference and Micromanagement: Lack of Experience in Decision-Making: There are instances where leaders interfere in different departments' SLAs and processes without the required understanding. This often leads to misguided suggestions and actions. Micromanagement and Manipulation: The involvement of Leadership in basic decisions creates an atmosphere of micromanagement and undermines trust within the company. 3. HR Concerns: Absence of Professional HR Leadership: The lack of experienced HR professionals, including the absence of an HR leader for over a year, poses a significant problem. 4. Values and Mentality: Questionable New Values: The recently revised company values are awful and promote burnout. Also promoting a "cheetah" mentality, which is being used as an excuse for reckless behavior. This approach fails to consider the impact of actions on others and is discordant with a healthy workplace culture. 5. Recognition and Visibility Issues: Disparity in Attention and Recognition: Only the most vocal individuals seem to get attention, particularly if they have connections with leadership. This creates a scenario where many employees feel unseen or uncelebrated, regardless of their contributions and efforts.

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Glassdoor has 29 Quo reviews submitted anonymously by Quo employees. Read employee reviews and ratings on Glassdoor to decide if Quo is right for you.