• Local management is highly deficient, fostering an environment driven by fear and manipulation.
• Severe lack of clear structures, stable procedures, and present leadership.
• Questionable labor practices, including undue pressure on employees with medical leave and misrepresentation of labor rights.
• Significant ethical concerns: improper handling of duty-free assets, and manipulation of data for corporate reporting purposes.
• Major salary gaps: compensation is not aligned with the level of responsibility or market standards for similar roles.
• Disconnect between the Canadian headquarters and local operations in Costa Rica, allowing internal issues to persist without effective resolution.