employer cover photo
employer logo
employer logo

Premium Retail Services

Part of Acosta Group

Engaged employer

Reviews by job title

189 reviews
2.0
21 Oct 2025

Don't waste your time

Recommend
CEO approval
Business outlook

Pros

Flexible hours, able to schedule your days

Cons

Pay, few hours, some jobs are tedious and training is a joke. I received 2 hours of "training" walking through Walmart. When I was on my own, I had no clue what to do and had to figure it out as I went. The people in the stores don't want to be bothered with you to help you find your boxes. It's super annoying. The manager for Tampa, Management is super rude for no reason.

avatar
Premium Retail Services Response
7mo
Thank you for sharing your feedback and for your time at Premium. We’re happy to hear that you enjoyed the flexible scheduling associated with your role. In regards to training, we currently invest heavily in employee development and training; however, we do agree there is always room for improvement. We also take comments about workplace respect seriously and will continue working to ensure a positive environment for all employees. We wish you the best!
1.0
15 Dec 2025

Horrible

Recommend
CEO approval
Business outlook

Pros

Meet new people. Learn about new technology.

Cons

Bothering Walmart shoppers to get wireless services. Not provided with enough training. Immediate supervisors expected us to lie or not give all the details to customer, thus causing unexpected high bills.

4.0
22 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Love my DM she’s amazing. Laura will do whatever it takes to be there and help in any way she can. Make our own hours .

Cons

Training was not so great you kind of have to learn hands on.

avatar
Premium Retail Services Response
1mo
Thank you for your feedback! We’re glad to hear you’ve had such a positive experience with your District Manager and the flexibility in scheduling. We also appreciate your honest input on training. We’re actively working to enhance our onboarding and training processes to ensure new team members feel more supported from the start.
4.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Extremely flexible scheduling which allows for a good work/life balance Direct manager is very responsive Great variety of work to be done or the option to do just one type of work regularly 401k match

Cons

Pay is state minimum wage No longer paid for drive time since Acosta Group merged Crossmark with Premium Mileage payment is minimal- 30¢/mi from location to location excluding travel from and to your home location Working Advantage benefits for pt employees is terrible (rated a D+ with the BBB) No direct opportunity to move up in the ranks yet it's supposedly encouraged Company tends to hire pt to save itself more money and encourage pt employees to work ft when short-staffed and during the summer and holiday seasons Even district managers/direct field supervisors are pt and don't make a living wage No company-issued equipment Estimated times for service orders are often inaccurate because real world experiences (such as busy stores and customers interrupting your work) aren't factored in Often assigned survive orders for work I haven't received training for Most training is not hands on but you do learn as you go especially if your do the same types of service orders regularly

avatar
Premium Retail Services Response
1mo
Thank you for your detailed feedback and for your continued service over the years, we truly value your commitment. We’re glad to hear you’ve had a positive experience with scheduling flexibility, variety in work, responsiveness from your manager, and benefits like the 401(k) match. We also appreciate you sharing your concerns around pay structure, mileage and travel compensation, training, equipment, and communication. Your insights are important, and we remain focused on continuously evaluating how we can better support and equip our field teams.
1.0
4 Sept 2025

Not good

Recommend
CEO approval
Business outlook

Pros

Relaxed work environment, ok pay, commission

Cons

Impossible to meet sales quotas, negligent managers, 0 training, managers don't care about you whatsoever, always slow

avatar
Premium Retail Services Response
7mo
Thank you for sharing your feedback. We’re glad you appreciated the relaxed work environment. We’re sorry your experience with training and management didn’t meet expectations and value your input as we continue to improve support for our team members.
2.0
27 Mar 2026

Where’s your manager?

Recommend
CEO approval
Business outlook

Pros

Make your own schedule each day/week. Decent pay for a PT and flexible gig.

Cons

“Management” is completely clueless. Can’t answer questions. Blames everything on recent Acosta acquisition of Crossmark and Premium/Crossmark merger. No real training. Sink or swim type of situation. Conflicting communication depending on who you talk to about nearly everything.

avatar
Premium Retail Services Response
1mo
Thank you for sharing your feedback and for the years you spent with Premium. We’re glad the flexibility and scheduling worked well for you, but we’re sorry to hear that your experience with training and communication did not meet expectations. We understand how important strong field support and consistent guidance are, and your feedback is valuable as we continue working to improve leadership visibility, training, and team communication.
2.0
16 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay Decent training Decent hours

Cons

High standards Asks you to commit fraud

avatar
Premium Retail Services Response
4mo
Thank you for sharing your feedback. We take concerns like this very seriously, as Premium Retail Services is committed to operating with integrity and ethical standards at all times. We encourage anyone who experiences or observes behavior that does not align with our policies to report it through the appropriate internal channels so it can be thoroughly reviewed and addressed. We appreciate you taking the time to share your perspective.
3.0
27 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Hybrid or remote Mostly positive coworkers

Cons

Bonus based on favoritism No training or guidance No accountability from management, prepare to be a scapegoat Nique Fajors

avatar
Premium Retail Services Response
8mo
Thank you for sharing your feedback and for your time at Premium. We’re glad you had positive experiences with flexibility and your coworkers. In regards to training, we currently invest heavily in employee development and training; however, we do agree there is always room for improvement. We also take concerns about accountability and fairness seriously and will share your perspective with our leadership team as we work to strengthen support and consistency across the organization.
1.0
28 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Learn new things in store

Cons

Get told BY A MANAGER that your disability is a waste of time and an inconvenience to HIM!! Rudeness Lack of training Discrimination Not willing to work with schedules

avatar
Premium Retail Services Response
9mo
Thank you for sharing your experience. We are deeply concerned by the issues you described, as discrimination of any kind is not tolerated at Premium. We want to ensure this is addressed appropriately, please reach out to us directly at hr@premiumretail.com so our HR team can look into this immediately.
Viewing 1 - 3 of 189 Reviews

Glassdoor has 2,075 Premium Retail Services reviews submitted anonymously by Premium Retail Services employees. Read employee reviews and ratings on Glassdoor to decide if Premium Retail Services is right for you.