employer cover photo
employer logo
employer logo

Premium Retail Services

Part of Acosta Group

Engaged employer

Poor management - Client Account Manager Premium Retail Services Employee Review

3.0
27 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Hybrid or remote Mostly positive coworkers

Cons

Bonus based on favoritism No training or guidance No accountability from management, prepare to be a scapegoat Nique Fajors

avatar
Premium Retail Services Response
8mo
Thank you for sharing your feedback and for your time at Premium. We’re glad you had positive experiences with flexibility and your coworkers. In regards to training, we currently invest heavily in employee development and training; however, we do agree there is always room for improvement. We also take concerns about accountability and fairness seriously and will share your perspective with our leadership team as we work to strengthen support and consistency across the organization.

Explore other reviews about Premium Retail Services

5.0
3 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great Team, Very Friendly, and received lots of support

Cons

Sometimes there wouldn't be any early enough communication

avatar
Premium Retail Services Response
4mo
Thank you for sharing your experience and for the positive feedback. We’re happy to hear you found the role fulfilling and felt supported by a friendly, collaborative team. We also appreciate your note on communication and are continually working to improve timely and proactive updates. We wish you continued success in your next chapter and thank you for your contributions.
2.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

1. It was definitely a great perk being able to create our own schedules to some extent; 2. Working independently was great; Having several stores to go to and a variety of tasks made the job more interesting and fun, and you learn a lot.

Cons

1. Very difficult to complete tasks in the time allotted - you work a lot of hours for free. They tell you to stop and checkout at the end of time, however the app doesn't allow you to checkout. 2. Management was extremely lacking on management, leadership, and especially people skills. We never heard from heard. If we had a question, the answer was always "do the best you can". 3. Like I said, zero communication. When I first started I was apparently working my position, and covering another without knowing. I was very stressful and chaotic, although I chalked in up to just being new. Not so, It was from working two positions. When another person was hired 3 months later I all of a sudden lost a lot of hours. That's when I realized I was being used, and yes, I say used! If she would have explained to me when I started what the situation was, I would have had no problem, but when you put a brand new person in this situation and they are struggling, it would be a nice decision on the managers part to communicate the situation and reassure me that I am not going crazy.

See reviews by: Helpful|Rating|Date|All