Does Portfolio Recovery Associates pay their employees well?

According to anonymously submitted Glassdoor reviews, Portfolio Recovery Associates employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Portfolio Recovery Associates. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Portfolio Recovery Associates?

41% of Portfolio Recovery Associates employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Portfolio Recovery Associates 3.0 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Portfolio Recovery Associates?

Account Manager (9) , Operations Manager (6) , Collections Representative (5) , Disputes Specialist (5) , Customer Service Representative (4) , Debt Collector (4) , Account Representative (3) , Custodian of Records (3) , Dispute Specialist (3) , Account Executive (2) , Analyst (2) , Senior Account Executive (2)

What are the pros of working at Portfolio Recovery Associates according to real employee reviews?

"Great pay and easily advancement in pay." ((in 7 reviews)); "Money is good if you can figure out how to handle your phone calls and take enough payments for bonus." ((in 3 reviews)); "The company has a competitive benefits package for its employees." ((in 3 reviews))

What are the cons of working at Portfolio Recovery Associates according to real employee reviews?

"Pay and flexibility to work from home also management" ((in 9 reviews)); "work life balance is gone." ((in 4 reviews))

What are employees saying about Portfolio Recovery Associates redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Portfolio Recovery Associates redundancy and their outlook for job security at Portfolio Recovery Associates in 2026.

Portfolio Recovery Associates Reviews

3.0

41% would recommend to a friend

(90 total reviews)

Kristen Mantyla

46% approve of CEO

31% positive business outlook

Portfolio Recovery Associates has an employee rating of 3.0 out of 5 stars, based on 90 company reviews on Glassdoor which indicates that most employees have an average working experience there.

Reviews by job title

90 reviews

5.0

12 May 2026

Enjoyable solitude, but heavy workload at times

Dispute specialist

Recommend

CEO approval

Business outlook

Pros

Not talking to people was really great

Cons

The workload could be heavy at times

3.0

9 Apr 2026

draining but stable income

Csa - customer service associate

Recommend

CEO approval

Business outlook

Pros

decent starting base hourly rate

Cons

expectations are at times unattainable

4.0

2 Jan 2026

There are Pros and Cons

Account representative

Recommend

CEO approval

Business outlook

Pros

It can be a great company to work for. They give out prizes and bonuses when you meet your goals. They are good about communicating with you about your performance.

Cons

Calling people for money is not the easiest thing to do and if you don't meet your goal they will let you go after a few times plus you don't get your bonus. Also, they are always listening to your calls and if you and instead of an that is losing 25% of your bonus!

Viewing 1 - 3 of 90 Reviews

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