The plus stands for your job, and most of someone elses!
Pros
Great people (if you look at the call center staff and limited team leaders) Free lunch (also a con later on) Free BB (also a con later on) Easy to reach location (Sheffield) Fairly good wage if you join at a starter level.
Cons
I'll cover those above first; Free Lunch - But it's kinda pants, sure its just sandwiches and you shouldn't expect more for free but often the ingredients were rotting, bread moldy and fruit not ripe. Free BB - Great when it works, Plusnet's broadband is spotty at the best of times, if you have a fault its a good thing you are staff and can fix it without having to call and wait an hour like a customer. Now the rest; Accidental managers are rife here, often not knowing the basics of their role. Talk enough rubbish in an assessment day and you will get it over someone who knows what they are doing. Abuse of secondments, agents seconded into management level roles with no guidance, experience or skills, underpaid for a year or so and then pipped to the post at assessment by someone else most likely. Their advertised career progression honestly is a lie, you have 2-300 people all wanting to be a team leader, only 30 or so at a time will be entertained the idea but it's just a popularity contest. Looking at roles outside the call center is more promising but you are expected to go and spend time with them to show interest in time that never materializes on the call center floor. Contempt towards customers, honestly the advertisements about caring for customers are a massive lie. If you are on hold believe me, the agent is talking about you and it wont be nice, the worst part, the team leaders join in, problems start at the top... Then choices are made operationally that are in detriment to the customer experience, shutting down webchat after they failed to staff the calls properly for example... You are just a number, you are monitored by the minute on what you are doing, need to pee more than 3 times a week? You bet you are going to work that back. Particularly "loose" morning down below? Well after the 5 mins to find a toilet that is not covered in excrement / snot / surrounded by urine you might be able to go, but you will work that back too. You are just a number You are just a number You are just a number You are just a number You are just a number. You are just a number You are just a number You are just a number, is that one clear? Drug use, odd one to bring up. But I have never been in an environment professionally where people (including people above call center staff) are so open about talking about their drug habits! If they did a drug test I swear half the staff would fail. Mid to Upper Management really are delusional, Team Leaders are trying to prove themselves more often than not and you can take them having a stick up the rear occasionally. But mid and upper managers are so out of touch with human beings its unreal. They will chop and change shift patterns at a whim, remove you job that you applied for and got (and were good at) at a whim and move you back to where you came from, they honestly have no idea how to manage people. They seem to think a variation clause in the contract means that they have unilateral control over your life, leading to a really poor work life balance. On a systems perspective, it's a mess, the working platforms are ancient and simply do not function well at all. Plusnet is a place where you REALLY need to be "On Brand", don't tell anyone their idea is bad, do not point out the flaws that they had not considered, once you do, you will get nowhere... IF you get a call taking role, prepare to be called every name under the sun, deal with hour long call waits and stay over your shift end time OFTEN.
