Pacific Life Reviews

3.4

59% would recommend to a friend

(682 total reviews)
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Darryl Button

65% approve of CEO

61% positive business outlook

Pacific Life has an employee rating of 3.4 out of 5 stars, based on 682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pacific Life employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

682 reviews
2.0
22 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Decent Pay Good Benefits Generous Severance Packages

Cons

Like a lot of companies doing well and flush with new tax cuts, they are using this windfall to find ways to reduce staff. Since COO take over of IT, they have started bringing in management types who share the "employees are a burden" mentality, and who conveniently work on the other side of the country so they don't have to deal with the staff they're dealing with. And now the company is in the beginning phase of outsourcing as many as possible (as most companies are bringing staff back in-house). I've never seen morale nose dive in a company like it has here in the last year or two. It's become an increasingly hostile environment. Staff has turned on each other and management and vice versa. Its sad to see management who at least acted like they cared about an employees future now ask, "How many do you need?," when asked to lay off people. Also sad to see are the obvious lies they throw at us ("We don't know whose job is affected," "This isn't about money"). Rumor is there are bonuses to be had for management in reducing staff. This would explain why all of this is being put in place so fast, while most projects of this size usually take years. And the jobs are being turned over to a company with proven security violations and staff that hate where they work. Engineers attitude toward the CIO (and the staff he's bringing in) is increasingly ugly, and he seems to feel the same way. He and his staff have no idea who the employees are or what they do. And in the year or so he's been here the only vision he's given is "outsourcing is the way to go." That's what he did at the last place he worked, and look how successful they are. Same with the new CISO they've brought in. His disdain for those who work for him is already legend in the hallways here. Since all of this has been announced, most staff have gone from, "I hope I don't lose my job," to "PLEASE lay me off".. And you'll see after the smoke has cleared who is the better manager.... Those who are supportive of their staff will see little reduction, while the weaker ones will give up as many staff as they can to placate their new bosses. All of this will also give them cover to get rid of the older staff members under the shroud of "agility." The rest of the company seem to have little to no idea what's going on (why would they start asking users what they would like from IT now). I can only imagine what will happen to all of these users who are used to white glove treatment now having to call people making low wages and no vested interest in how well the company does for help. Have fun..

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Pacific Life Response
6y
We do not take workforce reductions lightly. This decision was made after careful consideration about our business needs including the need to make sure that we are in the strongest position to serve our policyholders and partners. We have determined that partnering with quality service providers can help bring us external best practices, innovation, and efficiency. We are deeply committed to treating the impacted employees within our information technology teams with the utmost dignity and respect and to helping them during this transition. This includes offering severance packages, job placement support, and an extended transition time through the end of the year. We thank these team members for their contributions.
2.0
29 Dec 2019
Recommend
CEO approval
Business outlook

Pros

Company has stable profits. Located in beautiful area of southern California.

Cons

Company used to promote family atmosphere and employee satisfaction, but all of that culture was wiped out with a change in IT senior management. They are going through a sweeping layoff of the majority of IT employees, one wave just completed and the second wave is in process. Company has forced long-time employees to train foreign contractors to do their job and then kick them out the door. The first wave of layoffs has been disastrous with the offsite contractors completely messing everything up - they have no idea what they're doing, do not understand the systems and service level agreements have gone out the window. Systems are unstable, service requests now take a month (which should take 1 day), and professionalism has dropped. Not only that, but offshore resources that have a high turnover now have complete access to all client private information such as addresses, DOB and SSNs. It's only a matter of time before there is a security breach. HR and senior management keep toeing the company line and will respond to this by saying 'we are treating the outgoing employees with the utmost respect', however that is the furthest from the truth. The company has shown their true colors and it is disgusting the way employees have been treated. Even while people are being laid off, they have to walk past recruiting videos playing in the hallways that declare 'Pacific Life is such a great place to work and we invest in our people'. What a load of BS. They are only concerned about the bottom line and are not investing in their own people. I never thought I'd be embarrassed of Pacific Life, but I am. I would like to hope and believe that the company I once loved will fix their mistake and I can be proud of this company again.

2.0
12 Aug 2025

Rapidly Declining Employee Experience

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Most independent contributors are knowledgeable and willing to help when asked. - Salary is decent compared to some competitors, though it could be more competitive.

Cons

- Incompetent upper management makes questionable resource allocation decisions. They opt to spend heavily on short-term consultants who deliver only a minimum viable product before leaving, instead of investing in and developing long-term employees. - Quality of life is declining: benefits/tokens of employee appreciation have been reduced, employee career advancement opportunities are scarce, and morale is rapidly dropping. - Heavy-handed security measures force you to work exclusively within company-provided systems and tools, limiting flexibility, efficiency, and innovation. - The RTO mandate is based solely on the CEO’s “feelings” rather than data or employee feedback. When asked why, his explanation was, “We work better together.” - Increased reliance on offshore resources makes collaboration challenging and less efficient due to significant time zone gaps. - Recent revelation of stack ranking during performance reviews, creating a toxic and competitive environment rather than fostering collaboration.

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Pacific Life Response
10mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experiences have not met expectations, and we value your candid perspective. We’re glad you’ve recognized the knowledge and helpfulness of our teams, and we remain committed to providing competitive compensation and holistic benefits that support employee wellbeing. As we continue to evolve as an organization, we recognize that some of the changes underway may feel disruptive at time, but they are intended to strengthen our foundation for the future and better position us to meet the needs of our people and our customers. While we may not be able to address every concern here on Glassdoor, we encourage you to share your thoughts directly through our internal channels, such as our Pulse Survey, Coffee Chats, Town Halls, and other engagement opportunities with senior leaders. Pacific Life remains dedicated to fostering a culture where employees feel supported and empowered, while making thoughtful, timely decisions that serve both our people and our customers. None of this is possible without the talent and dedication of our employees, and we sincerely appreciate the contributions you make.
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Glassdoor has 782 Pacific Life reviews submitted anonymously by Pacific Life employees. Read employee reviews and ratings on Glassdoor to decide if Pacific Life is right for you.