Question 1

Is Optus a good company to work for as a Customer Service Representative?

Accepted Answer

Customer Service Representative professionals working at Optus have rated their employer with 3.1 out of 5 stars in 39 Glassdoor reviews. This is a lower than average score with the overall rating of Optus employees being 3.4 out of 5 stars. Search open Customer Service Representative jobs at Optus now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Optus.

Question 2

Does Optus pay Customer Service Representative employees well?

Accepted Answer

Customer Service Representative professionals rate their compensation and benefits at Optus with 2.7 out of 5 stars based on 39 anonymously submitted employee reviews. This is 25.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Optus.

Question 3

How happy are Customer Service Representative professionals working at Optus?

Accepted Answer

60% of Customer Service Representative employees at Optus would recommend their employer to a friend. This rating has increased by 89% in the past 12 months. Customer Service Representative professionals have also rated Optus with a 2.9 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.8 rating for culture and values and 2.8 rating for career opportunities.

Question 4

What are the top reviewed jobs at Optus?

Accepted Answer

Sales Associate (132), Sales Consultant (85), Retail Sales Consultant (70), Sales Representative (66), Retail Sales Associate (51), Network Engineer (46), Manager (45), Sales (45), Customer Service Representative (44), Retail Consultant (43), Project Manager (37), Account Manager (32), Associate Director (29), Software Engineer (27), Product Manager (24)

Question 5

What are the pros of working at Optus according to real employee reviews?

Accepted Answer

"Culture in all the departments I have worked in has been great though I have seen few department with opposite experience especially call centres." ((in 237 reviews)); "You meet some great people at Optus and the campus is well set up with frequent events." ((in 217 reviews)); "Office campus is great with many options for food and drink" ((in 176 reviews)); "Flexibility and good work life balance" ((in 126 reviews)); "Good pay while at uni Meet young similar minded people Discounts on phones/bills Room to progress" ((in 91 reviews))

Question 6

What are the cons of working at Optus according to real employee reviews?

Accepted Answer

"If you've got a bad manager, good luck, dealt with multiple over the course of my tenure." ((in 48 reviews)); "However this trend changed due to changes in senior leadership roles and since 2012 until 2016 there has been constant multiple redundancies among various departmens." ((in 34 reviews)); "No career progression if you are not located in Head Office in Sydney" ((in 30 reviews)); "No training for staff" ((in 22 reviews)); "Poor upper management who are too out of touch with retail and in store processes" ((in 21 reviews))

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