Does NTT Business Process Outsourcing pay their employees well?

According to anonymously submitted Glassdoor reviews, NTT Business Process Outsourcing employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at NTT Business Process Outsourcing. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at NTT Business Process Outsourcing?

54% of NTT Business Process Outsourcing employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NTT Business Process Outsourcing 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at NTT Business Process Outsourcing?

Customer Service Representative (150) , Customer Service Representative (CSR) (35) , Team Leader (24) , Customer Service Agent (9) , Technical Sales Specialist (9) , Training Specialist (9) , Outbound Sales Representative (8) , Credit Analyst (7) , Customer Service (CSR) (7) , Sales Representative (7) , Bilingual Customer Service Representative (6) , Call Center Agent (6) , Customer Service (6) , Fraud Analyst (6) , Chargeback Analyst (5)

What are the pros of working at NTT Business Process Outsourcing according to real employee reviews?

"Great people and feeling of community" ((in 25 reviews)); "Consistent pay and work from home" ((in 18 reviews)); "Good team support and WFH facility" ((in 12 reviews)); "Good training" ((in 11 reviews)); "Some of the colleagues are friendly and helpful" ((in 10 reviews))

What are the cons of working at NTT Business Process Outsourcing according to real employee reviews?

"Low pay at the company" ((in 42 reviews)); "Bad work hours and management" ((in 33 reviews)); "Long hours when it’s busy." ((in 19 reviews)); "low salary even you are permanent" ((in 18 reviews)); "no benefits until after probation period (roughly 6 months if I remember correctly) so it may be a deterrent." ((in 12 reviews))

NTT Business Process Outsourcing Reviews

3.3

54% would recommend to a friend

(580 total reviews)

Christine Barr

54% approve of CEO

64% positive business outlook

NTT Business Process Outsourcing has an employee rating of 3.3 out of 5 stars, based on 580 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NTT Business Process Outsourcing employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

580 reviews

2.0

4 Jun 2026

Good work-life balance but suffers from micromanagement

Analyst

Recommend

CEO approval

Business outlook

Pros

Good work life balance here

Cons

Micromanagement by top managers is not good

5.0

1 Jun 2026

Simple job with vacation time challenges

Bilingual customer service representative

Recommend

CEO approval

Business outlook

Pros

pretty simple job not much volume of calls at the time

Cons

had issues taking vacation time

2.0

31 May 2026

Work from home but strict strike system limits advancement

Customer service specialist

Recommend

CEO approval

Business outlook

Pros

- Offers work from home - They offer a strike/warning system for when you mess up, which can help you get on track with work

Cons

- If you currently have a strike, expect to absolutely have no room to advance into other roles, as you must have no strikes or warnings in the last 6 months to even be considered for another role. - The things that result in you getting a strike or warning tend to be very hard to avoid, which will result in you getting at least one every 2 months - Be a robot

Viewing 1 - 3 of 580 Reviews

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