NCG Account Manager reviews

2.5

17% would recommend to a friend

(5 total reviews)

Jolene Foor

60% approve of CEO

17% positive business outlook

Reviews by job title

5 reviews
2.0
8 Oct 2018

Don't Waste Your Time

Recommend
CEO approval
Business outlook

Pros

Fun atmosphere, Simple Responsibilities

Cons

Unorganized, Childish atmosphere, unnecessary hours, management is not professional, owner of company is a control freak

3.0
22 Nov 2017
Recommend
CEO approval
Business outlook

Pros

Don't be confused by any of the LinkedIn, Indeed, and other job postings about the description of the position, it is B2B sales. The job postings make it out to be a marketing job where you "execute day to day sales, marketing, and campaign management," the campaign being Tmobile (this was the campaign we sold when I was there) and the "executing sales" part is selling phone plans to people who own businesses. Essentially, it is selling phones and phone plans to anyone who wants Tmobile. It was something I learned during my second round of interviewing where I shadowed someone going out into the field. It wasn't something that was clear from the first interview, and to be quite honest it is very easy to mistake this as an office job due to the salesy wording of the job posting. That being said though, I accepted the position knowing that this is B2B sales going from door to door of businesses selling Tmobile. You will learn a lot of inter-personnel skills and sales tactics from the morning meetings, and apply what you've learned in the field. The morning meetings were actually very informative, and you will learn a lot about what works and what doesn't. The coworkers were friendly and the CEO is very nice and welcoming.

Cons

One thing that can be shady in the interview process is the pay. It is commission only, door to door sales. Yes, there are two options for pay, but they both are commission plans. One plan is you have to make a certain amount of sales in the week and you will make "x" amount, and the other option is you make more commission off of each sale but without a set amount. There is no set salary and no set hourly pay, so make sure you understand that before accepting the position. The hours for the job are a bit much. You are expected to be in the office by 7:15, and you will some time work until well after 6-7pm. You will be told that if you work hard enough, you can have your own office and own team within 12-18 months since they are "rapidly expanding" their offices and "marketing campaigns". This is both true and false. It is true in that, yes, it is possible to do so well that you have a team under you and you're making enough sales to move have your own business. It is also possible to win the mega millions lottery. It is false in that it is something that management will keep reiterating, but keep in mind that this is a sales tactic to keep you working hard and they don't generally expect each of you to move into management. Another important thing to know: this job is NOT for everyone. There are some who will accept the position and attempt sales for the first time and not do well. They then might feel down about themselves because they can't keep up with the quota that is expected. If you don't do well, it is OK. There are other positions out there for you. You make what you put into it, of course, but don't be fooled by the CEO and other coworkers that you can be making more money in this job than anywhere else, because that is just not true. If you didn't hit our quota for the week, you were expected to work on a Saturday or you would be fired. I thought this to be a bit much. You can't push employees like this and expect them to do well. In a world where Monday-Friday, 9-5 jobs is the norm, this was too much. Every business has slow times and low performance, it is a given. I don't know what it is now, but the key is to address why performance is low by bringing in new training efforts, addressing concerns that employees have and boosting confidence. NOT by bumping up quota and working on Saturdays or you're expected to shake hands. There are some who reviewed this job and company poorly because they didn't like how it was door to door sales, but as I said it is something that you learn in the interview process, so it is on them that they accepted the job knowing this information. That is why I am rating this job experience for what it was, which was B2B sales of Tmobile phone plans, commission only, and long hours.

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NCG Response
8y
Hi! Thanks for your review. There is a lot to respond to so please be patient. I am glad you liked the morning meetings and atmosphere and thought we were very welcoming. I also agree with you that this isn't for everyone. We train entry level to management to give every person here the best of the best training so they can grow to be a successful manager. People do make money here, I promise. I don't think I would be running a company for almost 10 years if not. I think you may of been confused with pay and I apologize for that but did you ever sit down and discuss with me? I could of clarified things for you. The hours are not 12 hours, I think you may be counting your drive in or our occasional office nights we have(that are optional). It's for networking and getting to know the team better but not mandatory. As for Saturdays, they are meant for people who didn't hit their goal for the week. It's important to hit the goals for the week so you can move up according to schedule. But Saturdays are not mandatory to work. Again this sounds like something that you didn't understand and I wish you spoke to me about it. I am sorry you didn't get to take advantage of more management training, I think you would of seen the bigger picture of why we do what we do if you had stayed a little longer. The training program is 12-18 months for a reason. It takes time to see the results but most companies don't promote people for years into management. I think our timeline is faster. I wish you the best. I do appreciate your feedback. Best, Jolene
2.0
26 Oct 2017
Recommend
CEO approval
Business outlook

Pros

The people that work there (for a short time) are great and then realize what they have gotten themselves into.

Cons

the good people don't even outweigh the job. I don't mind long hours but who wants to go around selling tmobil to "fortune 500" companies and beg them to buy it. Starting this job was one of the worst decisions i could have made but leaving it was one of the best decisions. Someone needs to shut this company down. Advice for people: don't take this job, keep looking there are more out there. ALSO there are two people that i know of in the company that have stayed in the company for more than a year.... if that doesn't tell you something i don't know what will. DONT TAKE THIS JOB. This is out of order but can't stop going on with the cons... field ride is nothing like the job. lol don't take it guys.

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NCG Response
8y
Hi There, Thanks for your review and taking the time to vent about your thoughts and feelings, but I do have to say you don't have any facts that are really here to go by. Let me start by addressing each comment you made. First, you put under pros that the people who work there for a short time are great and realize what they got themselves into. We do job shadowing and we do exactly what we show people on the 2nd round interview. This is why we show it to people so they fully understand our company and our day to day responsibilities. You saw the interview process and you also accepted the position, you probably thought it would be a piece of cake to not study or listen in training because you would of done better here if you had. This isn't for everyone which is also what we say in our interview process and this is also the reason why managers here get paid so high because this isn't for everyone but if you do complete the training program (which I did coming from a nursing degree, so it's not that hard) then you can be very successful in management working with large billion dollar companies too. You were here probably less than a month so you couldn't of seen the bigger picture enough if you couldn't do the first part of the training program. What we do isn't that hard. If you have a good work ethic and like to talk to people then you can be successful here. Second point you made, you said this was worst decision you made coming into this company and then leaving was the best? You obviously saw something in yourself to be able to accept this position and thought this would be a good fit or you would of declined position. And you probably realized that it takes some hard work and dedication to study in the beginning to learn everything and then decided not to which is why you failed here and probably got let go. Or left due to your lack of performance. It's common for people to write a bad review after they leave a good thing trying to defend themselves. A lot of people do that in relationships too. I don't take any offense because I know we gave the best training and information was all laid out up front so I know we did our part in providing you opportunity and it was your decision to fail at it. Again it's not for everyone. 3rd comment, saying there are only 2 people here left that have been here for a year? Did you not pay attention to the meetings ran each week explaining how promotion into management works? It's a 12-18 month training program. The two people here are about to get promoted to management and will manage their own office. We are opening 5 new locations the next 2 years and the last promotion is from less than a year ago and is doing well in management. So what are you talking about? It's a 12-18 month program, we will never have anyone over that time here due to expansion. We have 5 new markets to fill in CT alone. If you listened in the meetings you would of known that. 4th comment, telling people not to take this job and that the company needs to be shut down? Why is that? We have been open for almost 10 years, and we have promoted out 6 other expansion offices. Growing in the southeast as well. I pay taxes every year and do everything any other business does that is successful. So why would we need to shut down? We DON'T beg our clients do anything. We work with big fortune 500 clients on the marketing end to help their local clients. If you were begging people that also could be why you were not successful here. Also saying to people in this review to " not take this job" and adding a lol at the end, just shows your level of professionalism. If I was a job seeker looking at this review and saw no clear cut facts and also someone saying " there are lots of jobs out there guys, don't take this one, lol" , I would laugh at it and still go in for the interview at least to meet the owner of the company to get a feel for it. Just so you know people don't always read reviews and decide their fate upon others thoughts, most people come in and still check us out and they see it for what it really is. We offer a great opportunity for management. We offer training and development and also support, more than other opportunities. You cannot say you didn't get the support here you need and the time with me getting the development you need. Some people ( very few people) like yourself just don't see an opportunity when it's in front of them, but we have a great team of 25 employees that do and they are all getting opportunity to train and be developed here. So to all the people reading this review and my comments I am throwing out a challenge for you all. Come in and meet with me and learn more about the company, if it's not for you then ok. But we will have fun and have some coffee together! Thank you very much for reading, Jolene Foor-owner
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