NCG

3.0

22 Nov 2017

Recommend

CEO approval

Business outlook

Pros

Don't be confused by any of the LinkedIn, Indeed, and other job postings about the description of the position, it is B2B sales. The job postings make it out to be a marketing job where you "execute day to day sales, marketing, and campaign management," the campaign being Tmobile (this was the campaign we sold when I was there) and the "executing sales" part is selling phone plans to people who own businesses. Essentially, it is selling phones and phone plans to anyone who wants Tmobile. It was something I learned during my second round of interviewing where I shadowed someone going out into the field. It wasn't something that was clear from the first interview, and to be quite honest it is very easy to mistake this as an office job due to the salesy wording of the job posting. That being said though, I accepted the position knowing that this is B2B sales going from door to door of businesses selling Tmobile. You will learn a lot of inter-personnel skills and sales tactics from the morning meetings, and apply what you've learned in the field. The morning meetings were actually very informative, and you will learn a lot about what works and what doesn't. The coworkers were friendly and the CEO is very nice and welcoming.

Cons

One thing that can be shady in the interview process is the pay. It is commission only, door to door sales. Yes, there are two options for pay, but they both are commission plans. One plan is you have to make a certain amount of sales in the week and you will make "x" amount, and the other option is you make more commission off of each sale but without a set amount. There is no set salary and no set hourly pay, so make sure you understand that before accepting the position. The hours for the job are a bit much. You are expected to be in the office by 7:15, and you will some time work until well after 6-7pm. You will be told that if you work hard enough, you can have your own office and own team within 12-18 months since they are "rapidly expanding" their offices and "marketing campaigns". This is both true and false. It is true in that, yes, it is possible to do so well that you have a team under you and you're making enough sales to move have your own business. It is also possible to win the mega millions lottery. It is false in that it is something that management will keep reiterating, but keep in mind that this is a sales tactic to keep you working hard and they don't generally expect each of you to move into management. Another important thing to know: this job is NOT for everyone. There are some who will accept the position and attempt sales for the first time and not do well. They then might feel down about themselves because they can't keep up with the quota that is expected. If you don't do well, it is OK. There are other positions out there for you. You make what you put into it, of course, but don't be fooled by the CEO and other coworkers that you can be making more money in this job than anywhere else, because that is just not true. If you didn't hit our quota for the week, you were expected to work on a Saturday or you would be fired. I thought this to be a bit much. You can't push employees like this and expect them to do well. In a world where Monday-Friday, 9-5 jobs is the norm, this was too much. Every business has slow times and low performance, it is a given. I don't know what it is now, but the key is to address why performance is low by bringing in new training efforts, addressing concerns that employees have and boosting confidence. NOT by bumping up quota and working on Saturdays or you're expected to shake hands. There are some who reviewed this job and company poorly because they didn't like how it was door to door sales, but as I said it is something that you learn in the interview process, so it is on them that they accepted the job knowing this information. That is why I am rating this job experience for what it was, which was B2B sales of Tmobile phone plans, commission only, and long hours.

NCG Response

Hi! Thanks for your review. There is a lot to respond to so please be patient. I am glad you liked the morning meetings and atmosphere and thought we were very welcoming. I also agree with you that this isn't for everyone. We train entry level to management to give every person here the best of the best training so they can grow to be a successful manager. People do make money here, I promise. I don't think I would be running a company for almost 10 years if not. I think you may of been confused with pay and I apologize for that but did you ever sit down and discuss with me? I could of clarified things for you. The hours are not 12 hours, I think you may be counting your drive in or our occasional office nights we have(that are optional). It's for networking and getting to know the team better but not mandatory. As for Saturdays, they are meant for people who didn't hit their goal for the week. It's important to hit the goals for the week so you can move up according to schedule. But Saturdays are not mandatory to work. Again this sounds like something that you didn't understand and I wish you spoke to me about it. I am sorry you didn't get to take advantage of more management training, I think you would of seen the bigger picture of why we do what we do if you had stayed a little longer. The training program is 12-18 months for a reason. It takes time to see the results but most companies don't promote people for years into management. I think our timeline is faster. I wish you the best. I do appreciate your feedback. Best, Jolene

B2B Sales, learned a lot. But there is information you should know - Account Manager NCG Employee Review

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