My Fast PC reviews about "people"

The company is in a growth mode, so there are still things/systems/processes that are still getting figured out. Sometimes this is a bit difficult to work with, but it is totally understandable based on how new things are. Things are improving more every day.

"Certification" was being used as a weapon to spearhead credibility, but it is a loose word that can or cannot actually mean anything in the real world. Fear was a tactic used to "get people to take positive action". People do this sort of thing all the time, especially at auto shops where they see the most minor issue, and suggest a whole vehicle overhaul. While legally permitted, it is not exactly ethical. A business is indeed responsible to shareholders, and struggling college students indeed need opportunity in Utah County. Is this assessment unfair? As someone A+, Project+, and now ITIL Certified, I can say it is an extremely fair assessment of the situation. These certifications actually matter. Every client I come into contact with in my new area of employment is my brother, and not a potential sale. I would hope Myfastpc now treats its clients the same, and they can certainly clarify that they do. However, it takes one to work there when I did to make this evaluation.

No crosstraining...not really a con in terms of the job, but it does make for some awkward situations from time to time.

The way we got people's numbers was sketchy. (Google adds) So it made for a tough sale when customers found out that we weren't with Gmail, Yahoo exc.

Most customers are getting ripped off, they specifically target the vulnerable/old people, which a lot have memory loss/dementia. Sales are taught that they should be selling every customer they talk to, which means even if the customer doesn't need it. If the customer thinks they are talking to their internet provider, sales will be reluctant to correct the customer of who they are with. They changed the pay structure 8 times in the almost 3 years I was there. Basically, it's changed once people go through all the hoops and figure out how to do well with the current structure, make you learn a new way so that you go through a struggling period so they can pay you less but give you hope by having a good pay-out once you get to the top of the new system, just to make you start all over again, after you do make it, by changing it. They understaff and burn their employees out then replace them. If you want to move up in the company you better become friends with management because that is who they choose for promotions. Friends, not experience or tenure.

Everything. Your job is to sell people a service that they don't need. The salesmen are trained to flat out lie to potential customers through the entire phone call. The management advertises that elderly people are the main customer base because they are vulnerable and trusting. The company has put a large amount of money into SEO, so that when people search for help logging into their email, they will be given this company's number. 90% of the people I talked to were old people who thought they were calling AOL. Once you get on the phone with the lead, you walk them through a "diagnostic program" which tells them about "potential risks" to their computer. This program will result in warnings and scary red symbols 100% of the time, even on a perfectly healthy computer. This "diagnosis" is the biggest lie of them all and it was painful to work for a company that bases its profit off of the vulnerability of senior citizens. I felt like I had to go home and take a shower after work every day. If you are considering working for this company, I recommend you go through their training, then afterwards, independently verify every piece of information they give you. They don't only lie to their customers, but they lie to their salesmen as well. If the salesmen believe they are doing a good thing, they are more likely to stick around.