Where do I even start.....I gave the place two stars (instead of one) because the business model works for lower producing professionals, and this review is not intended for them. It's no secret that Mr. Cooper charges their existing clients excessive fees to refinance along with higher than average rates so you're fighting an uphill battle from the start. They don't have ANY IDEA how to market to their own book of business, and don't care to honestly. They have such a large servicing portfolio and are laser focused on growing their portfolio rather than improving the health of the loans they service, and trust me when I say they're very content with that. The leads you receive all day are customer service warm transfer calls from current customers (regardless of what they call in for: late on their payments, wanting a W9 form for tax filing purposes, wondering why their escrow went up, wanting to make a payment etc) which convert at 10-15% of your daily call intake at an average. The place is ran like an aggregate call center, demanding you to stay logged into the call queue and being passive aggressive with you DIRECTLY if you're not always available. Their "retention" leads they push you to call in any down time to (following up with previous applicants who haven't moved forward) are completely EXHAUSTED and overworked. These clients have been called at least 20+ times, and are extremely upset (that's IF they answer). COMPENSATION is terrible. I mean BEYOND terrible. you will work 50-60 hours a week for an average of about $18-26/hr to put things into perspective which may be fine for a lot of people, but the anxiety and pressure to always be grinding away on the phones isn't worth it. Take my advice, there's better places you can work with far less stress for that amount of money. On top of everything, there's no structure in processing. More than half the processing staff doesn't know what they're doing, make countless mistakes, don't respond to you if you ask for updates, and regardless of what they say their "average funding time is" you can count on majority of your loans taking 2-3 months to close. If you do end up advancing from your sales position, it's ONLY going to be because the person ahead of you stepped down or quit. That's not a good culture to be spending so much time around.
