The work is not rewarding. No one has ever got recognition for the work they do.
The current management structure appears ineffective. Senior leaders seem disconnected from the realities of the business, relying heavily on mid-level managers whose advice often results in decisions that are not in the company’s best interest.
The company’s external image does not reflect the quality of service they claim to provide. This misalignment is evident in the decreasing volume of business, suggesting that customers are losing confidence and turning elsewhere.