Is Marks & Spencer a good company to work for as a Store Assistant?

Store Assistant professionals working at Marks & Spencer have rated their employer with 3.8 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of Marks & Spencer employees being 3.7 out of 5 stars. Search open Store Assistant jobs at Marks & Spencer now and start preparing for your job interview by browsing frequently asked Store Assistant interview questions at Marks & Spencer .

Does Marks & Spencer pay Store Assistant employees well?

Store Assistant professionals rate their compensation and benefits at Marks & Spencer with 3.9 out of 5 stars based on 51 anonymously submitted employee reviews. This is 13.7% better than the company average rating for salary and benefits. Find out more about Store Assistant salaries and benefits at Marks & Spencer .

How happy are Store Assistant professionals working at Marks & Spencer?

63% of Store Assistant employees at Marks & Spencer would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Store Assistant professionals have also rated Marks & Spencer with a 3.6 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.6 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3143) , Sales Assistant (857) , Sales Associate (427) , Customer Service (361) , Retail Assistant (250) , Customer Service Assistant (228) , Customer Service Representative (194) , Section Manager (129) , Team Manager (129) , Retail Sales Assistant (128) , Retail Sales Associate (122) , Visual Merchandiser (122) , Shop Assistant (111) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"I was always able to gain more hours when needed and the pay was good." ((in 1236 reviews)); "Friendly staff and was very flexible" ((in 717 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 623 reviews)); "People there are nice and helpful" ((in 606 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 209 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 863 reviews)); "Managers can be rude and not supportive" ((in 579 reviews)); "Long hours and lack of staff/resource" ((in 407 reviews)); "short breaks quite loud inside" ((in 132 reviews)); "Shift patterns mean there is no work life balance as days off not a run of days but spaced within the week." ((in 106 reviews))

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Marks & Spencer

Marks & Spencer Store Assistant reviews

Compare reviews

3.8

63% would recommend to a friend

(51 total reviews)

Stuart Machin

30% approve of CEO

7% positive business outlook

Ratings by category

4.0

Diversity and inclusion

3.9

Compensation and benefits

3.6

Culture and values

3.6

Work/Life balance

3.5

Senior management

3.1

Career opportunities

Store Assistant employees have rated Marks & Spencer with 3.8 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Store Assistant professionals have a good working experience there. Marks & Spencer is rated in line with the average (within 1 standard deviation) by Store Assistant professionals compared to other employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

51 reviews

5.0

10 Apr 2026

Good benefits

Store assistant

Recommend

CEO approval

Business outlook

Pros

Positive work enviornment, good discount

Cons

Early starts can be a struggle for some

Marks & Spencer Response

1mo

Hello, so glad you enjoyed your time with us and thank you for taking the time to write us a review. All the best for the future! - Marks and Spencer

3.0

1 Apr 2026

Recongition

Store assistant

Recommend

CEO approval

Business outlook

Pros

Very good benefits for employees

Cons

Poor recognition across the organisation

Marks & Spencer Response

1mo

Hello, thank you for taking the time to leave your review. We’re always looking for ways to improve so your feedback is important to us to help us make our business even better. Please make sure you are linking in with your Line Manager about factors that may be affecting you in the workplace. Your store Big Rep is also a great person to link in with to share any feedback you have. Wishing you all the best! - Marks and Spencer.

5.0

11 Feb 2026

Great place to work

Store assistant

Recommend

CEO approval

Business outlook

Pros

flexible shifts, managers are easy to work with

Cons

Not as many hours available as i wanted

Marks & Spencer Response

3mo

Hi there, thank you for taking the time to leave your review.

Viewing 1 - 3 of 51 Reviews

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Jobs at Marks & Spencer

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Customer Assistant - In Store Bakery - Aldergrove Belfast Simply Food

Belfast, Northern Ireland

£13 - £13 /hr

(Employer provided)

View job

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Marks & Spencer Store Assistant reviews

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Good benefits

Recongition

Great place to work

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