MLC Reviews

3.4

72% would recommend to a friend

(222 total reviews)
avatar

Kent Griffin

27% approve of CEO

50% positive business outlook

MLC has an employee rating of 3.4 out of 5 stars, based on 222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MLC employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

222 reviews
2.0
19 May 2019
Recommend
CEO approval
Business outlook

Pros

Note: Please note that MLC Life is now different from MLC. It's a separate entity that focuses on life insurance. MLC Life started off really well with a very forward-thinking CIO (2017- mid 2018), a few strong Agile-minded Head of departments. Hiring was focused on the right type of attitudes and characters that embodies a modern, technology company. Comfortable place if you play the game well - you an remain there for quite a while very comfortably.

Cons

1. Top level management are all very old school - traditionalists whom does not understand how to run MLC Life as a technology company, which leads to point #2 below. 2. Technology execs are not technical and more importantly, are not forward thinking - the new CITO is from another bank, the CIO, and next in lines are all his (CITO) friends who runs banks, old-school way. Nepotism is the way to go there it seems now. 3. Quite a few Technology Platform Managers are not technical at all. How do you manage a technology platform if you're not technical? 4. Outsourced responsibilities - MLC Life's processes & governance are all designed to put the blame on specific person. As a result, no one dares to assume accountability. The outcome? Everything is outsourced - so if something goes wrong, it's the 3rd party's problem. Or internally, there'll be layers upon layers of sign offs, so everyone blames everyone when things go wrong. 5. Governance - it's all just paperwork - top level management only cares about what's on paper, not what is actually done. It's a house of cards there not necessarily due to worker's doings but the top level management's attitude. The problem is, they're always covered when it comes to accountability - they never get the blame. It's always the ones they ask to do the dirty that gets it. 6. Sanagi funding - all the funds goes to external contractors in the millions that gets squandered but most internal teams have none (depends on who you know). Sad - it's like the kids of the family don't get any money from their parents, but they would give it to their friends. I honestly do not understand how this works. 7. The most ridiculous part of all - it's all politics and who yells the loudest there. If you sound like you know what you're doing, you get points. If you yell louder than others, you get points and if you know the higher ups, you get points.

1.0
22 Aug 2021
Recommend
CEO approval
Business outlook

Pros

-Ability to learn basic entry level banking skills which you can leverage for better jobs within banking & finance -Allows you to build resilience from working in a tough environment on the phones

Cons

-Poor management in general -Extremely unpleasant micro management - they will monitor every minute of your day -An unattainable bonus system -High stress working environment - you will get a lot of unpleasant calls from retail customers as well as financial advisors -Every word you say over the phone matters - one wrong word and you will get flagged and warnings issued, ultimately your employment on the line for minor human mistakes. -Extremely hard to move departments internally

1.0
12 Feb 2020

Chaos

Recommend
CEO approval
Business outlook

Pros

Flexibility, good location, decent pay. That's it

Cons

Terrible culture and management.. worst

Viewing 1 - 3 of 222 Reviews

Glassdoor has 268 MLC reviews submitted anonymously by MLC employees. Read employee reviews and ratings on Glassdoor to decide if MLC is right for you.