Lunch Actually Reviews

Thank you for your feedback which we appreciate. We are glad to hear that you enjoyed working with the associates in Lunch Actually as culture is one of the most important factor to all of us. It is sad to hear that you feel this way as our associates has always been the core and our focus since establishing Lunch Actually in 2004. We offer various welfare such as flexi hours and benefits, and the recent vaccination leave as the safety and well-being of our associates are our top priority. We are not perfect, and we have been constantly trying our best to do better. Hence, we have recently rolled out the LA Associates Engagement Survey, on top of our various communication channels to reach out and hear honest feedback from everyone, maintaining a steady open communication path as we continuously learn and grow together to greater heights. We value each and single feedback given and you can always reach out to myself or Violet personally at anytime through our Slack platform as we would love to hear more from you. We appreciate all the efforts that every associate in Lunch Actually have put in. I look forward to hearing from you. Denise Xu Group HR Associate

Dear Former Employee, Thank you for your many reviews on Glassdoor. As you have spent time to write multiple reviews about us, something must have happened during your employment with us that have hurt you deeply for you to be so angry and upset. If you have indeed worked with us, you would know that we run exit interviews. And whenever possible, I would do the exit interviews personally. If I did not manage to meet you for your exit interview, please reach out to me through my email/contact number, I would like to hear from you personally. Like any other companies or businesses, for us to survive and grow and to be able to pay our associates their salary, pay rental and all the other bills that come with running business - business metrics and KPIs have to be met. We have always been as transparent as we can with regards to operational costs and what it takes for the company to be profitable so that we can share the profits in the form of bonus with our associates. It is not clear in your review what your job scope in our company was. Being in a semi-retail industry where we have to cater our service to when our clients are free, there are certain roles in our company that requires our associates to work during the weekends. This would have been shared upfront during the interview should the role includes working during the weekends. If your role is not one of these client-facing roles, working OT and working on weekends is not encouraged and also not expected unless there are any last minute emergencies. We are definitely not perfect. Truth is, no company is perfect. Even multi-national companies like Facebook, Google, Amazon that offer so much more in terms of salary, perks and benefits have their own share of haters on Glassdoor. Nevertheless, I am a strong believer that there is always room for improvement. At our quarterly management retreats, one of the points for discussion is how we can continuously make things better for our associates. I am sorry to hear that things have not worked out well during your employment with us. Nevertheless, I wish you all the best in your new company and new position. And my offer stands. Instead of continuously posting on an anonymous portal, please reach out to us if your intention is indeed to provide feedback to improve the well-being of the associates. Thank you, and am looking forward to hear from you. Take care and all the best! Sincerely, Violet