Luminance AI Reviews

2.5

16% would recommend to a friend

(119 total reviews)

32% positive business outlook

Luminance AI has an employee rating of 2.5 out of 5 stars, based on 119 company reviews on Glassdoor which indicates that most employees have an average working experience there.

Reviews by job title

119 reviews
1.0
4 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Team members are just as miserable as you are, so I guess there's community in that...

Cons

Working at Luminance has been an eye-opening experience into how a company should not operate. The management team is deeply entrenched in practices that not only undermine employee welfare but also jeopardize the company’s integrity and operational effectiveness. The company purports to empower women, yet the reality is anything but. Female managers allow and sometimes even endorse an environment where bullying and sexism thrive. I was asked to interact with a prospect who behaved inappropriately towards me in order to secure a deal/meeting, an experience that left me questioning the company's ethical standards. They also hire based on looks and have management that makes comments about staffs "hotness." In the UK office, staff members would refer to one of the employees as "Hot Molly" Racial discrimination is also part of the culture here. I've observed the unexplained dismissal of high-performing POC employees, which raises serious concerns about the company's commitment to diversity and inclusion. It was not uncommon to see people crying in the office or leaving for their mental health Luminance's commission structure is misleading at best. The promise of a full 7% commission on deals is contingent on meeting lofty quarterly quotas. Even if you do close a deal, you receive only half the commission upfront—the rest follows a year later, and only if you’re still employed (they fire people to avoid paying out the rest) The lack of effective sales tools and CRM systems makes the day-to-day work frustratingly inefficient. Our sales team is left to manage outreach manually, struggling with an outdated system that often leads to conflicts over prospects. This not only creates internal strife but also projects an image of disorganization to clients. Moreover, the product itself is overpriced compared to domestic competitors, putting us at a disadvantage in negotiations and deal closures. Management's reluctance to adapt pricing strategies promptly has caused us to lose ground to more agile competitors in the market. In conclusion, Luminance's poor management, underwhelming support structures, and unethical practices make it a hellscape to work at. The high turnover and general dissatisfaction among employees are red flags for anyone considering a career here. My advice is to consider your options carefully and look for opportunities where growth and respect are part of the company culture.

2.0
16 Jun 2023
Recommend
CEO approval
Business outlook

Pros

The team is young and the people working there in junior positions are fun to talk with and go for a drink with.

Cons

Management create a hostile work environment where AE's are pitted against each other. The work is sold as exciting during the interview (and the pay is sold as being incredible) but the truth is that the work is repetitive with no mental stimilus and the pay is at best barely manageable (especially with the price of London living). There isn't enough seating for all the staff and the C-suite are ruthless with employees (calling people out in front of all the other employees). If you don't believe this review, check out their retention rate (it speaks volume about the work culture at Luminance).

3.0
9 Feb 2022
Recommend
CEO approval
Business outlook

Pros

They're extremely good at "hiring smart" - their developer hiring strategy is entirely based around hiring intelligent graduates which will be able to quickly adapt, learn, and rapidly grow as they're thrust into positions with lots of responsibility very quickly. This naturally results in a team of super bright individuals, everyone is young and fun and I still meet up with many of them regularly despite all of us having since left the company. This "sink or swim" environment definitely isn't for everyone, but if you're good at self-learning and are able to "swim" successfully when they throw you straight into the deep end, then you'll grow extremely quickly as a developer. I personally found that it accelerated my learning and growth so much better than anything I could've got by being a "small cog" in a large established tech company. I had a positive experience overall and really benefited from my time here (hence 3/5 overall as that's above average), but please read the cons section - this environment really might not be for you.

Cons

The fact that they only hire graduates means that there is very little guidance from more senior, experienced developers to learn from. Once you've been there for a year or two you'll likely find yourself being one of the most experienced members of your team with no clear direction for career progression. No-one stays for much longer than two years, and management clearly has no idea what to offer as motivation to do so beyond just throwing more money at you. The company is already relatively successful and has some very powerful investors backing it, yet still like to pretend as though they're an early stage startup. The CEO once gave a presentation to the tech team likening us to the "first 20 Google employees", with a focus on making it clear to us just how rich we could get as the company continues to grow. Needless to say, this company isn't and won't be Google. The speech felt extremely disingenuous (we already had many more than 20 employees regardless!). I'm sure some people will get very rich when Luminance eventually sells or goes public, just look at its big brother company Darktrace (or - god forbid - Autonomy's sale to HP). However, those people aren't the young graduates they hire as starry-eyed developers and massively overwork, squeezing much more value out of them than their meager graduate salary would imply. As that last sentence hinted at, a big feeling I am left with after leaving Luminance is that of having been used. I got hired cheap, adapted quickly, took on responsibilities I wouldn't have ever had at any other company, and I provided massive value to the product without the company ever really giving me much in return. Don't get me wrong, I learned a huge amount. As as I said in the pros section, it made me a much better developer - my career got a massive kickstart out of it. But it's not like any of that was intentional growth and development provided by the company. I know several people that did not adapt well to Luminance's "sink or swim" approach, were never provided the proper training resources and guidance to grow, and as a result had a miserable time at the company. Make sure that's not you. A big reason for my leaving towards the end was that as I got more exposed to higher management I realised just how much of the company was micro-managed by its largest investor (again, look up Autonomy to find out more about the character) and how much of a culture of fear he had built at the top. Not fun. Tech wise, the code is riddled with tech debt which isn't properly addressed by those in charge. Luckily us devs were very passionate and constantly working to improve things, but when you only hire graduates with little programming experience you're naturally going to produce a lot of bad code. There's absolutely no code review process, which clearly doesn't help. There was little to no testing when I arrived (has improved a bit over time), and virtually no tickets or time assigned to clean up painful areas of the code to avoid future issues.

Viewing 1 - 3 of 119 Reviews

Glassdoor has 120 Luminance AI reviews submitted anonymously by Luminance AI employees. Read employee reviews and ratings on Glassdoor to decide if Luminance AI is right for you.