LensCrafters Reviews

- Like most retail locations, your store's manager has a very large impact on how you will be treated. I had a great experience with my manager, but I know many others who have had issues. - Extreme sales pressure. This has come on more recently, but there is a huge push on making sales goal in any way possible. They constantly threaten job security on making goals or not. -Uncomfortable work environment. Employees are supposed to be standing at all times. Some locations have even gone as far as just taking away all chairs, even the chairs for customers. -The company seems to be going in a very bad direction. Prices on frames and lenses keep going up and up while variety in styles and shapes keeps decreasing. Our lens options are very limiting for many people. If you have only worked/purchased from lenscrafters you probably wouldn't even realize the plethora of lens options and technologies that are out there. The company has also decided it wants everyone at the store level to endlessly track sales on many different forms. I am not joking when I say we have to write each individual sale on MULTIPLE sheets, forms, and even wall posters. Lenscrafters also has plans to close down labs located in stores. It really seems like the company only cares about its bottom line, even more so now and going into the future. - Pay seems to be a bit on the low end.

The new CEO, Giorgio, is out of control. They brought him in to apparently increase profitability before the merger with Essilor. He has completely destroyed anything good about LensCrafters’ internal culture. He leads by fear and sends out threats to the entire company on a regular basis. It’s employees last at LensCrafters. I was there long enough to become fully vested in my pension plan (plus years more after that), and the last year was pure hell on earth. Store Market Managers are constantly in fear for their jobs, as we were told that managers not making the new unrealistic sales plans would no longer be with the company. Store Market Managers are essentially glorified pencil pushers. There are forms upon forms to fill out – every store has a tracking binder and managers and associates are required to track metrics on at least five different forms, many of them duplicating information from form to form. There is a dashboard that tracks much of the information (but not all), but you’re still required to log it all on daily, weekly, monthly, and quarterly forms. And then you just throw the forms away. It’s completely insane. Then there are the bulletin boards, white boards, and dry erase posters that are required for tracking. You have to take pictures of all these boards and send them to regional management to ensure compliance. And if your boards aren’t colorful enough, you have to redo them. Some of these boards contain the same information that the tracking binder contains. While I was not personally in danger of losing my job for performance, I left because of the culture. This company is oppressive. The CEO is incredibly threatening. It’s no longer a company that puts employees first, or even close to first. Employees are treated as the least important part of the company, and they’re told they’re replaceable.