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James Cook University

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James Cook University Reviews

3.3

57% would recommend to a friend

(204 total reviews)
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Bill Tweddell

47% approve of CEO

49% positive business outlook

James Cook University has an employee rating of 3.3 out of 5 stars, based on 204 company reviews on Glassdoor which indicates that most employees have a good working experience there. The James Cook University employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

204 reviews
1.0
9 Feb 2022

Snakes in Singapore Branch

Recommend
CEO approval
Business outlook

Pros

Medical Benefits & Annual Leave

Cons

Not sure if the management are humans or snakes. They would not let you air your views, if you do air your views, be prepared to be handed a "performance improvement plan". Even if you have been following the CPE guidelines, they will argue that you are wrong and will not listen to your reasons. Each department works on destroying and tearing down each other. They are constantly finding little loopholes to twist and turn stories in order to get you into trouble. Especially AASP. Marketing & recruiting department is willing to lie to students just to get them in, like telling them that they can go overseas during the school term when classes are ongoing etc. ANY student who can bring them the money will get admitted. Most of them cannot properly form sentences and yet they can graduate from the school. Not to say that they only prefer one particular race. Even among staffs, one of the manager mentioned they would rather that race because they can speak chinese. HR? Is there even a HR department? Because whenever there is any feedback, there is no action plan or any actions even taken. Student Affairs are run by incompetant people who are not grounded and who constantly gatekeep information. Overall, they do not care about their staffs, higher management is just getting the money, sitting on their ivory tower and will talk about values to be followed but they themselves do not even practice it. TLDR; RUN.

1.0
9 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Colleagues are really supportive and easy to get along with because everyone is enduring the agony together.

Cons

Management consistently has contradictory expectations - ever changing as long as it is beneficial for whatever narrative they are trying to put across at that time. E.g., management got away with hiding a staff's Covid case from the rest of the department to "avoid panic" but conveniently reprimanded another staff for not reporting a student's Covid case in time, when no clear instructions/ protocol was implemented. There is a bias towards hiring of Chinese Nationals as management are also PRCs. There is little to no chance of a minority being promoted in this specific department. Student first approach is regarded as law, if students neglect their own responsibilities (payment, enrolment, maintaining a valid student pass), staff are considered to be at fault for not doing their "due diligence". Training for new staff is minimal, figuring out the bulk of what to do requires consulting with fellow colleagues. Job scope is not fixed, it changes according whatever new expectations management has. Current trend is an increase in responsibilities over time, without compensation nor promotion. Turnover rate is very high, will be expected to temporarily take over any resigning staff's portfolio once they consider you to be an experienced (6months - 1 year) staff, even if you are struggling to cope with your own portfolio. Notice period is a minimum of 2 months. The HR department loyal to the the higher-ups, do not bother with attempting to report any issues.

1.0
18 Jun 2022

Mr.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are really no single good reasons to work here. wait there is one..... they pay above market rates and staff must sell there soul and principles to exchange for the cash.

Cons

As mention, many cons. 1. school is hopelessly money minded. 2. it's actually the Chinese vs the Indians and if any side can get the impact... all from the opposite camps will jump in. Both are sucking up to the white CEO. But the COO is no an academic. At a loosing end. 3. student admin side always try to take over the student ambassadors side. Reason is to increase the portfolio so that they can stay as director or coo.

Viewing 1 - 3 of 204 Reviews

Glassdoor has 278 James Cook University reviews submitted anonymously by James Cook University employees. Read employee reviews and ratings on Glassdoor to decide if James Cook University is right for you.