Pros
Colleagues are really supportive and easy to get along with because everyone is enduring the agony together.
Cons
Management consistently has contradictory expectations - ever changing as long as it is beneficial for whatever narrative they are trying to put across at that time. E.g., management got away with hiding a staff's Covid case from the rest of the department to "avoid panic" but conveniently reprimanded another staff for not reporting a student's Covid case in time, when no clear instructions/ protocol was implemented. There is a bias towards hiring of Chinese Nationals as management are also PRCs. There is little to no chance of a minority being promoted in this specific department. Student first approach is regarded as law, if students neglect their own responsibilities (payment, enrolment, maintaining a valid student pass), staff are considered to be at fault for not doing their "due diligence". Training for new staff is minimal, figuring out the bulk of what to do requires consulting with fellow colleagues. Job scope is not fixed, it changes according whatever new expectations management has. Current trend is an increase in responsibilities over time, without compensation nor promotion. Turnover rate is very high, will be expected to temporarily take over any resigning staff's portfolio once they consider you to be an experienced (6months - 1 year) staff, even if you are struggling to cope with your own portfolio. Notice period is a minimum of 2 months. The HR department loyal to the the higher-ups, do not bother with attempting to report any issues.