Isentia Reviews

There is a massive disconnect between the executive team/upper management and people who get paid the lowest wages and work the hardest. The executive team think they are above everyone else in the company. They hardly ever listen to the concerns we've raised over the years in terms of understaffing and IT issues, which have been under-invested in for years. At the same time, the executive team and sales teams seem to find more than enough money to splash about for their company-funded flights, transport and accommodation, celebrating meaningless milestones such as the end of the week with expensive bottles of wine and lunches, and excluding the lowest paid workers from these "occasions". But the company can't fork out $10 for a low-paid worker who has been in the company for several years and is leaving the company. IT - We use programs and applications that were invented in the 1990s and have not been upgraded since. IT issues that were brought up several years ago have still not been fixed, as the company seems pre-occupied with pointless re-branding exercises that do nothing to help us produce more work efficiently. The IT team ignore our pleas for things to be solved. Workers are then blamed and given bad performance reviews by managers because of low productivity, but if we had the tools to do our work in the first place our performance reviews would be more accurate and a better indication of our ability and work ethic. Outsourcing - In order to cover the fact that the company lost over $30 million via the purchase of King Content, the company decided to layoff hundreds of workers in the Wellington and Melbourne offices. The executive team took no responsibility for their failed acquisition and instead made loyal low-paid workers redundant. Upper management constantly lied to teams and gave them reassurances that not all teams would be made redundant, but this turned out to be another lie. As a result of centralizing production in a country that has English as their second language, the quality of work has declined considerably and it will only get worse as more outsourcing takes place. Understaffing - Workers constantly feel the need to skip breaks and feel guilty about calling in sick because there is no back-up to complete work. Understaffing has been an issue for many years as the company exploits the workforce it already has, with little recognition given to people who sit down for 8 hours a day and create the work that keeps the company alive. Salary - The salary we get paid is a joke and is much lower compared to other workplaces in the city i work in. Upper management, who made the decisions that contribute to our plummeting share price, give themselves pay rises and leave little leftover for lower paid workers to get the raises they deserve.