Ikano Group Reviews

3.5

69% would recommend to a friend

(61 total reviews)

Lars Thorsén

57% approve of CEO

43% positive business outlook

Ikano Group has an employee rating of 3.5 out of 5 stars, based on 61 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ikano Group employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.7 stars).

Reviews by job title

61 reviews
4.0
12 May 2026

Good for retirement job

Recommend
CEO approval
Business outlook

Pros

Office hours Good work-life balance

Cons

No progression Small department so often overlooked by management Low pay

1.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

A lot of benefits such as employee discounts and yearly increments to salary eventhough you are not qualified for the role by merit but by years of service.

Cons

Stagnation: You are on autopilot everyday, bored and will not learned anything new, trust me. No Mentorship: You are the most knowledgeable person in the room with no one to learn from eventhough everyone else has worked longer than you. No career growth: The internal culture here tends to prioritise those who mirror current management approaches so you will most likely not be promoted. Limited Future: The company’s path is stagnant, or projects are stale and repetitive

4.0
10 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good team energy, team managers will look out for you, co-workers look out for each other and are always ready to help if you are unsure of how to do certain tasks. Basically your whole team is on your side, they are also understanding if you make mistakes and will back you up when you inevitably meet a disgruntled customer. Which is extremely valuable if you work in a customer service role in SG.

Cons

Working environment of certain roles, mainly customer abuse. If you work in the EB section and the Exchange & Returns counter, be prepared to deal with some of the worst human beings ever. People who refuse to see logic and accept the policy is the policy. Ever got one time a customer threatened me (part time worker) with legal action because he tried to return half of a product and expected a full refund for the full item nonetheless. But honestly, your team will back you up in spite of nonsense from customers, have full faith in your team and trust them.

Viewing 1 - 3 of 61 Reviews

Glassdoor has 78 Ikano Group reviews submitted anonymously by Ikano Group employees. Read employee reviews and ratings on Glassdoor to decide if Ikano Group is right for you.