25 Sept 2023
ICAS Reviews
3.5
54% would recommend to a friend
61% positive business outlook
Reviews by job title
14 reviews
1.0
24 May 2022
Attrition continues to climb through the roof
Former employee, more than 3 years
Johannesburg
Recommend
CEO approval
Business outlook
Pros
The case load systems are awful, glitchy and result in constant re-work. More time is spent on figuring out how to extract more than 12 hours a day from people than on providing support. Don’t plan on working weekends.
Cons
Burnout 4 times in 7 months because of the lack of care for peoples’ mental and emotional health. Don’t expect management support and don’t talk back or question anything or you will be disciplined. Whilst you’re supporting your community from a mental health perspective, you are not supported. Nepotism isn’t healthy either.
3.0
24 Apr 2023
Recommend
CEO approval
Business outlook
Pros
Organisation is full of talented, hard working individuals that want to do well for members. Leadership has good intentions around ED&I, sustainability and work/life balance.
Cons
Business didn't appear to have a clear strategy. Lack of clarity around objectives across the business resulted in frequent confusion across departments. Lack of processes and new projects continually being launched without an understanding as to why. Decisions made without consulting teams on resource, timing and feasibility resulted in conflicts across teams that could have been avoided.
Viewing 1 - 3 of 14 Reviews
