Gusto Reviews

3.1

45% would recommend to a friend

(1,121 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,121 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
3 Jul 2026

AI over Employees

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hybrid office with lots of snacks and catered lunch. Work life balance

Cons

AI-obsessed senior management despite poor quality and performance of AI products, and totally dismissive of employee opinions or perspectives on the topic. Other companies in the industry are doing AI better without making it the focus of every single all hands, 1:1, performance review, etc. Lowest pay in the industry, especially for non-exempt employees that are treated much worse than salaried exempt

4.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid office model. Great benefits and coworkers. Generous PTO for salaried employees.

Cons

AI cult. Performance reviews are graded on how much you use AI, not the quality your work. Teams are drowning in slop and the workers who produce the most slop are highly praised.

2.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Interesting work - Talented people

Cons

- Management is laughable - Stack-ranking killed appetite for impact and created a CYA culture - Terms people right before RSU vests

Viewing 1 - 3 of 1,121 Reviews

Glassdoor has 1,208 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.