GOC Reviews

3.7

67% would recommend to a friend

(612 total reviews)

59% positive business outlook

GOC has an employee rating of 3.7 out of 5 stars, based on 612 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

612 reviews
1.0
7 Jun 2022
Recommend
CEO approval
Business outlook

Pros

Food, food, food. . Mini-kitchens, snacks, drinks, free breakfast/lunch/dinner, all day, errr'day.

Cons

Toxic Culture your mental health & physical health both get affected 1) Work/life balance. What balance? All those perks and benefits are an illusion. They keep you at work and they help you to be more productive. I've never met anybody at Google who actually time off on weekends or on vacations. You may not hear management say, "You have to work on weekends/vacations" but, they set the culture by doing so - and it inevitably trickles down. I don't know if Google inadvertently hires the work-a-holics or if they create work-a-holics in us. Regardless, I have seen way too many of the following: marriages fall apart, colleagues choosing work and projects over family, colleagues getting physically sick and ill because of stress, colleagues crying while at work because of the stress, colleagues shooting out emails at midnight, 1am, 2am, 3am. It is absolutely ridiculous and something needs to change. 2) Poor management. I think the issue is that, a majority of people love Google because they get to work on interesting technical problems - and these are the people that see little value in learning how to develop emotional intelligence. Perhaps they enjoy technical problems because people are too "difficult." People are promoted into management positions - not because they actually know how to lead/manage, but because they happen to be smart or because there is no other path to grow into. So there is a layer of intelligent individuals who are horrible managers and leaders. Yet, there is no value system to actually do anything about that because "emotional intelligence" or "adaptive leadership" are not taken seriously. 3) Jerks. Sure, there are a lot of brilliant people - but, sadly, there are also a lot of jerks (and, many times, they are one and the same). Years ago, that wasn't the case. I don't know if the pool of candidates is getting smaller, or maybe all the folks with great personalities cashed out and left, or maybe people are getting burned out and it's wearing on their personality and patience. I've heard stories of managers straight-up cussing out their employees and intimidating/scaring their employees into compliance. 4) It's a giant company now and, inevitably, it has become slower moving and is now layered with process and bureaucracy. So many political battles, empire building, territory grabbing. Google says, "Don't be evil." But, that practice doesn't seem to be put into place when it comes to internal practices. :( Advice to Management 1) Don't dismiss emotional intelligence and adaptive leadership. They're not just catch phases. You need great managers and leaders in order to build great companies and develop great employees. The people who may be brilliant at solving technical issues may not be (and are most often, not) the best candidates for management. 2) Do something about that work-ife balance. Don't just have a bunch of pow-wows and tech talks and discussions about it. Leadership should actually model it. Consider re-evaluating how work is done; what processes are in place that are inefficient and ineffective and need to be updated or removed? 3) Don't forget that there is already a pool of incredibly talented people within the company. If career development is really a goal at Google, then do it. Don't just hire from the outside. Take the time to help your employees develop their careers - then maybe you won't lose some of the great ones, and maybe you'll have prevent some of that burn out and disillusionment. My humble request to someone who is going through my review. Think before you act! It's a human tendency to get attracted to bonuses and insurances. However, once you step in you are done!! It's a pure customer support organization and none of your managers/TLs will treat you as a human. They just need numbers and when it comes to hikes, they simply say that you will definitely get in the next 6 months. But, trust me guys though we work hard and hit numbers, they simply say our performance is not up to the mark. I would say strict NO to GOC and ladies beware of some managers they are simply acting as perverts towards female employees

1.0
16 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Free food. (Using management’s own words. This is always their argument when someone resigns because of a higher offer.) This is laughable. They can’t offer anything other than free food.

Cons

LOL. Pretending to be better and different than other BPOs but acts like one. Leaders lead employees like BPO leaders. General population act like robots and drones. No innovative thinking. Limited understanding. Filled with Yes Men mid management and know it all leaders (even if the their knowledge is limited to the BPO industry - where they gained most of their experience). When your insight is asked make sure you say nice things. If you provide an unpopular opinion, you’ll get branded. Quest to standardize everything to a fault. Does not consider a nuance of team operations. Prefers to hire less experienced candidates even if it yields negative results. Fake Internal Job Postings. There is already a candidate waiting to be transferred to the role before the mailer is sent.

3.0
2 Dec 2022
Recommend
CEO approval
Business outlook

Pros

Kindly keep in mind that this review is only from one personal experience. My experience might be different from the experiences of other current and/or previous GOC employees. As the company thrive and continue their efforts to grow and establish this company, there might be things that have been improved since posting of this review. Just note that the company adapts a BPO structure. It is not an advertising company or a media company. It is the support side intended to cater needs of Google employees. [PROS] * Free food - which is super helpful especially since it’s located in BGC and for workers who prefer budget meals, this is a nice offering from GOC Philippines. Food is served from breakfast to dinner with available in - between snacks so individuals who does not want to trouble themselves going in and out of the building, this is hugely helpful. Coffee, tea, and water is also unlimited and available in most break areas and in every corner of their huge pantry area. There’s also biscuits, chips, and nuts that are free for employees. * Compensation and Benefits - if negotiated well, GOC Philippines can be accommodating with your salary requests plus they have gBenefits for your loved ones. They also have their retirement offerings for employees. And they also have allowances such as rice, clothing, and laundry allowances. * Onboarding Leads + Trainers - impressively skillful. Expert on the products and system as well. Teaching skills are also there. They are also approachable and responsive especially to management queries. * Working hours - they are strict on their employees' working hours. They do not encourage overtime. * Leaves - they have many variations of leaves that you can avail.

Cons

[CONS] * The management. Not the managers or the leaders but the limited management structure specifically for this branch of Google Operations Center. If you are a newbie on the BPO industry and you’re interested to try the environment, this is a good place to start because of its brand (Google Operations Center Philippines). It will definitely elevate your CV/resume/profile since it is still wholly owned subsidiary of Google International LLC. Depending on the actual available position that you are applying for, most positions are more B2B (meaning your client will be Google employees) rather than B2C (or the users of Google products). * Training programs. Training tools are very limited. Instead of experiencing a trial on system, you will be provided with documents and screenshots. If you are someone who loves to read and can easily learn thru visuals such as Powerpoint and Google Slides, then this is for you. However, if you are someone who prefers hands on trial on the application on the system or the tool, you might need to consider spending extra time on adapting with their training structure. * Non-Device Rule. Mobile phones are not allowed during shift. * Food and snacks are free but limited since it’s first come, first serve. Most of the time, you will not be able to get any snack. Coffee vending machines are usually broken as well. I think this is because of it’s limited number of units vs. the number of employees per floor. * There is a sleeping quarter available but it is limited to 5 - 6 people only. Again, first come, first serve. * Internal events are sometimes from a third party supplier so there will be times that it won’t be able to cater to night shift employees. * Tax processing is on you. It’s not within the SOW of the company’s HR. Something that is noteworthy. * Vagueness on the job description vs. the actual job role. From my personal experience, there are items that are expected from me to do even though it was not included on the job description and on the signed contract. Be careful and only do the workload that is within your job description. * Even with so many leaves, it is hard to actually avail those leaves as you will need to have someone from your team to cover for your workload, without them receiving any additional pay for that additional work.

Viewing 1 - 3 of 612 Reviews

Glassdoor has 667 GOC reviews submitted anonymously by GOC employees. Read employee reviews and ratings on Glassdoor to decide if GOC is right for you.