Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      GLS - Global Linking Solutions

      Engaged employer

      GLS - Global Linking Solutions Reviews

      3.1

      54% would recommend to a friend

      (152 total reviews)

      Mike Scanlon

      54% approve of CEO

      53% positive business outlook

      GLS - Global Linking Solutions has an employee rating of 3.1 out of 5 stars, based on 152 company reviews on Glassdoor which indicates that most employees have a good working experience there. The GLS - Global Linking Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      152 reviews
      1.0
      3 Aug 2019

      Don't Work Here

      Network technician
      Recommend
      CEO approval
      Business outlook

      Pros

      --- If you're looking for experience, you can get that here. You'll get valuable IT experience and even more valuable perspective on what not to look for in future jobs. --- Experience working with many different network operating systems including Cisco, Palo Alto, Juniper, Brocade and Fortinet. -- No dress code. Cover up though, the company has bedbugs.

      Cons

      I've never worked at a job before that simply cared about numbers and I hope to never again. GLS is that place. The average ratio of customer to tech is about 20 to 1, meaning that the ratio of problems that you'll need to fix for that customer is about 100 to 1. Management expects that your average amount of issues worked in a day is around 200. With those kind of SLAs to manage, you'd expect training to be very extensive and regimented, right? At GLS, you'll spend one day shadowing a "senior" tech with a whole 4 weeks of tenure, and then you'll be put on the phones the next day. Your first write up usually comes after the third day. In addition to trying to guess what the demands of the several hundred customers you have are, you'll also need to guess what the ever-changing demands of your managers are. Since technicians are rightfully leaving the company as soon as they can, you're too understaffed to manage your schedule and incoming phone calls with the amount of people that you have. Your managers' solution to this is to pull you away from work by berating you with constant phone calls and instant messages. They teach managers-in-training to harass you by posting your ticket numbers in the group chat in BIG, IMPOSING FONT. There is a huge morale problem and a revolving-door turnover rate, but management simply doesn't care. Upper-management at GLS spends more time teaching their lower-management how to lie to customers about quality of service than teaching their technicians how to do their jobs. The people who are rewarded here are ticket pushers: They take an issue, ignore what the problem is or what the follow-up should be, and push it down the schedule for someone else to worry about. Often, a customer is begging the company for help, but the technician doesn't have time to read this plea and the request is ignored for literal months. The Scarlet Letter at GLS is the term "rabbit-holing." If you attempt to devote any small amount of quality to the issue that you're working, you will be labeled as such. Your managers will treat you like a second-class citizen and compare you to the other techs that pushed 300 issues that day with no resolution in sight. Managers aren't just terrible though, your technical point of escalation, the "project engineers," are a belligerent, ignorant, lazy group of individuals with no knowledge whatsoever. You could walk up to them with a 30-page thesis on what exactly the configuration issue is that is causing a BGP issue for a customer and they will grunt at you, tell you to process an RMA with the vendor, and go back to watching Youtube videos on company time. I've had to escalate issues to this team several times during my employment and I never received any useful information. Not once. No amount of thought is put into any issue that is brought before them. If you come into this job with any experience, or are unfortunate enough to stay long enough to gain any, you are rewarded with being responsible for all of the other teams' customers as well. You will be constantly jerked around and forced to work all of the other horribly understaffed teams. Since management doesn't talk to one another, you will then be questioned by another manager why you're not working on your assigned team. You will also be forced to train every new employee who somehow managed to pass an IT interview without knowing what a ping is. You'll be pushed to the mental point of breaking on multiple occasions; all for less pay than a Geek Squad member. The sad fact that this company has tied up all of the above issues into a semi-sustainable business model is solely thanks to the techs that they abuse on a daily basis. The company refuses to recognize this and chooses instead to perpetuate a long history of gaslighting to their customers. The ones that don't cancel their contracts have no idea what the actual quality of service is that they're getting from GLS. If you're a customer, go anywhere else. Your money isn't going towards competitive wages for quality techs or quality equipment. All of the software, from server operating systems, NOC monitoring and even to SOC analysis tools, is free and open source (techs are also punished for ever mentioning this over the phone to a customer). The computers that the techs use can't even run Chrome for long periods of time without crashing. If you're a potential employee, keep looking. You'd be better off working at a help desk. A majority of the reviews on this site are fluff posted by management.

      avatar
      GLS - Global Linking Solutions Response
      6y
      Thank you for taking the time to leave us a review. We value your opinion. We are happy you found value in your IT experience and were able to further your knowledge of the vast array of networking equipment we manage and monitor at GLS. While we do have a more relaxed dress code, we do however still have one. This is covered in our employee handbook that all employees are provided. Unfortunately, all businesses occasionally have pests. The situation described was reported and handled immediately by a certified licensed professional exterminator who conducted a thorough inspection of our facility and found no evidence of an infestation. For added measure GLS had the exterminator treat the facility. GLS takes these matters very seriously and wants to ensure a clean, safe and healthy work environment. GLS' on-the-go training allows employees to show off their skills early. Those that need more training are quickly identified and given more one on one instruction. Write-ups only occur in cases of severity. GLS has a very clearly defined corrective action policy that can be found in the employee handbook. Employee expectations are also clearly defined by customer. GLS has a very well documented process manual specific to each customer. This is available for every employee to use and is constantly updated to ensure total customer care is given. At GLS we have career paths to allow for continual growth of all employees in all departments. We offer regular training classes that encompass both locations. We encourage employees to also continue outside education by reimbursing them for their certifications. Changes in position or department are available to employees that not only qualify but that have also expressed an interest. Our Network Engineers are required to have a variety of certifications. They are available to customers and technicians around the clock for full support. GLS has unique proprietary software applications that give us an edge over our competitors. I am happy to say that the majority of the Glassdoor reviews have been posted not by management as fluff, but by satisfied team members. Thank you for your time and review. As you can see, we value your input. Here at GLS we have an open door policy and welcome feedback from all of our team. We wish you the best in all of your future endeavors.
      1.0
      13 Apr 2021

      Please go Anywhere Else

      Noc technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Some of the people there can be cool

      Cons

      Before you decide to apply to GLS, understand what it is. If you are looking for a job that offers competitive pay, opportunities for expanding your knowledge, and a company to rise through, you are looking in the absolute last place you should. However, if you want a low-skill desk job that looks good on a resume and helps you get your foot in the door at a better company, this may be the place. But even then, you need to be careful, and only use GLS as a last resort. First of all, this company is shadier than the Mariana Trench at midnight . All network monitoring is done through a free and open source program that any of these companies could just get and use at no cost to them, and because of this, you will be reprimanded if the word "Nagios" ever leaves your lips while on the phone with a customer. Besides this, they downright lie, having companies pay them for services and not providing them for 3 years, like monitoring APs. GLS claims to offer growth and certification reimbursement. This is half true, but only if you demand this from them everyday until they give in to you just to shut you up. Raises only come after a "3 month probationary" period, but they do everything in their power not to pay you for the tier you've been working, and to get reimbursed for certs basically requires a signed and notarized letter from the Pentagon, and even then it's 50/50. GLS isn't as much a NOC as a glorified call center. The vast majority of tickets you will not actually work. instead you'll just copy/paste the last guys update and push it out 24 hours. Do this perpetually until the 2nd coming or until you come to your senses and get a better job. The more tickets you push, the better, as this company solely looks at how many ticket touches you have, rather than the quality of work. If you do try to solve the issue, it'll take time, you'll have less touches, and then be compared to the oaf who came in and checked 50 empty email strings for updates that the customer will never send. Phone calls all end in either rebooting the router or calling the carrier. GLS is an empty middleman, and the fact that they can survive off of this business model shows that the customers paying them have more dollars than cents. You will be expected to pick up the slack for your lazy and incompetent coworkers, but don't worry. They won't ever be expected to change. They won't get fired either, as GLS would rather pay a slave wage to an ignoramus for all eternity than be bothered to sign a pink-slip. There is also a hygiene issue. Employees don't shower, walk around barefoot, even in and out of the bathroom, and it got so bad the office got bedbugs. They did hire an exterminator to solve this, but after that failed the response was basically "Oh Well, now it's your problem." If you have kids, DO NOT APPLY HERE as you will be actively putting their health at risk. This is less of a job, and more of a daycare. Speaking of daycare, now on to the overpaid baby-sitters that are nothing more than glorified email checkers: management. The path to management is unclear. It is either a dartboard with peoples names on it, or favoritism. Maybe even both. Everyone in management is an egotistical bloated head, and are too big to fail. This company must not have an HR department, as I've never worked at a company that allowed their managers to scream vulgarities to their employees (even while they are on the phone with customers) or post NSFW pictures of other employee's wives in company group chats. TL;DR 2/10. Get in and then GET OUT

      1.0
      20 Feb 2017

      It's a Trap, for real run like hell!

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      If you need experience and desperate they will hire you.dress code shorts and fip flops. You can sleep all night on 3rd shift. No penalty for being late just call in. Plenty of workplace drama

      Cons

      Do not work here. Dont even interview for this job. If you are weak or dont like to be humiliated, harassed, or degraded this job is not for you. The mangers openly humiliate and degrade there employees or alow the behavior.

      Viewing 1 - 3 of 152 Reviews
      Related searches: GLS - Global Linking Solutions jobs | GLS - Global Linking Solutions salaries | GLS - Global Linking Solutions benefits | GLS - Global Linking Solutions interviews
      ReviewsGLS - Global Linking Solutions reviews

      Glassdoor has 162 GLS - Global Linking Solutions reviews submitted anonymously by GLS - Global Linking Solutions employees. Read employee reviews and ratings on Glassdoor to decide if GLS - Global Linking Solutions is right for you.