FreedomPay Reviews

3.2

61% would recommend to a friend

(103 total reviews)

75% positive business outlook

FreedomPay has an employee rating of 3.2 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FreedomPay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

103 reviews
3.0
3 Oct 2017

Long Hours

Recommend
CEO approval
Business outlook

Pros

When I joined FreedomPay, I remember the CTO explaining the business and thinking, "You route credit card payments, ...oh." It's not SpaceX or Facebook, but FreedomPay makes an otherwise mundane business fun with its enthusiasm. I felt fairly compensated at FreedomPay. The company's President ran with ideas that made the company fun and unique. He opened a cafe where (free of charge) employees can get food and coffee, and not just drip coffee but good stuff -- lattes and espressos. Once I gave my notice, the company brought in several people to handle the work. I think that shows to a company learning from prior experience and trying to do it better.

Cons

I was a DBA with FreedomPay about 3-years. I took the job for the challenge. The company had lost their only DBA a week or so before I joined. The environment needs some TLC. It was going to take a lot of work to get the data tier better positioned for where the company wanted to go; especially on my own. With-in a year, we'd upgraded everything -- versions, editions, security rubric, hosts, etc. It was probably one of the longest years of my professional career. The following two years kept pace. While I had some really cool wins, I had to leave, and I did so for three reasons: First, I was burned out. A month away from marking my third year, I was the firms only DBA. We had one get fired after a month. One left just shy of a year, and another left after a month. Before I left, I was literally begging DBA's to work at FreedomPay. I couldn't even convince the guy I replaced to consider coming back when I chose to leave. 12 hour days were the norm. Weekends were 2 to 8 hours of work regularly. I saw my kids once in a while at meals. A guy in my 30's, I was in and out of the cardiologist office with stress related issues. I took one vacation in my three years at FreedomPay. I was always on-call; ALWAYS. And, no matter how many times I'd say I was at my limit, no one listened until I was handing in my resignation. Second, the politics were unreal. For a 40 person technology group, I've never seen so much back channeling and under cutting. There was one manager who stuck out. I'd watch him scream at his team, and things he'd say about them behind their back were blistering. He was the kind of guy you know is lighting you up as soon as you leave the conference room. That sort of thing gets old quick. Lastly, by the end, I felt I was working at the bottom of my degree and not the top. I was helping folks learn to use source control, purge data in bulk, or explain the basics of high availability. The janitorial work of the DBA world. Since leaving, I've been able to take my skills to a new level. I don't think that would've happened at FreedomPay.

1.0
19 Dec 2020
Recommend
CEO approval
Business outlook

Pros

Work from home, nice office, good food

Cons

Good lord. I’ve never had a job in my field that was this awful. The team lead they hired for iOS is a heartless, terrible human being. Despite my having a few years of experience delivering quality solutions and good experiences with former supervisors, my FreedomPay team lead did everything in his power to suck the confidence out of me and make me think I couldn’t do the job HE hired me to do. Joke’s on him, I’m on to bigger and better things and every employer I’ve had since loves me. Anyhow, nothing I did as part of my job was ever good enough. I’d submit pull requests that, most of the time, satisfied the acceptance criteria I was given. Then during code review, my dear team lead would change the parameters/scope of the original task and make me tear it all apart and do the thing a new way. This would be fine if not for the fact that he’d gripe at me about how I wasn’t finishing things on time. See the problem here? I’ll never forgive him for making me turn down another job opportunity to take the job at FreedomPay so I could spend almost a year watching my health and weight deteriorate as I spent every waking hour working and trying to satisfy him to no avail. DO NOT entertain these people if they come trying to hire you for *anything* iOS/Mac-related, unless you like not doing anything but working for a ghoul who will never be satisfied and will whine about you to his boss the first chance he gets. A year and a half later I still scowl every time I see this company’s name anywhere. It seriously bothers me that somebody could do this to me with no consequences to them. I hope to never work for a company like FreedomPay ever again so long as I live.

avatar
FreedomPay Response
5y
We appreciate the time taken to write this review, however, we do not agree with the majority of these comments. We strive as a company to provide an inclusive and great work environment, which does include the ability to work from home, modern workspaces, provided in office food and beverages, along with so much more! All of which are afforded to our IOS and development teams. The work we do is complex and innovative, at times this can lead to facing challenging problems that are ever evolving, but are addressed as a team with the support of your peers, leads, and management. In addition to the collaborative environment for tackling these challenging problems, we also maintain an open-door policy, mentoring programs, training programs and tools. We also maintain both confidential and anonymous reporting avenues for any behaviors or actions that do not align with our company policies, values, or culture. We understand this environment may not be sought after by everyone, but remain dedicated to being an inclusive, fast-paced, innovative tech company, surrounded by and developing talented employees. We remain dedicated to all of our employees, their well-being, and their job satisfaction. Even in the event where it is mutually determined by an employee and the company to go different directions, we continue to provide support and resources to aid in finding their next opportunity
1.0
17 Jul 2018
Recommend
CEO approval
Business outlook

Pros

If you're 20-something and were a bartender or failed model, this is the company for you. You'll start in sales or operations support and if you've got half a brain and are personable, you'll be managing something before you know it. FreedomPay is chock full of folks just starting their career, and if you are in that space, this is the place for you. Ops. is the best place to be at FP with a fun atmosphere and quick promotions, etc. The company provides free breakfast and lunch to employees. It's close to 30th street station if you're commuting in.

Cons

I'm contacted about a position with FreedomPay. They (and everyone else) go on and on about the office. I can't overstate how weird it is for a company to market it's office as hard as FreedomPay does. "The office is so nice." "We have a great new office" -- It's an office. It has cubicles. You over look the highway. There is nothing about this place that 50 other companies in a one mile radius don't have in spades. The kicker is, they didn't get enough space. So, you see a cramped space where people are doubling up in offices. They're moving programmers to another office that is in the midst of being built/renovated. It's missing things like outlets, toilets, heat, but nothing important. The phat office is a bate and switch for the CIA-black-site they move you to, which is more like an unfinished construction space. No free cafe if you're in the "other office". The technology product team at FreedomPay is lead by a bunch of middle aged white guys. Literally, all the executives in technology are middle aged white men. If you're gay, brown, or a woman, FreedomPay tech will be a tough place for you. How unpleasant? Unpleasant enough that every female technology leader (through the executive ranks) has left in the last three months, and they were all top performers. That lack of diversity directly translates to their software. The guys running the development area hit their prime in the early 2000's when big relational databases running on big servers was cool. It's not now. We've picked up a thing or two in the last ten years, and FreedomPay does not employ any of them..... at all. Technology innovation at FreedomPay measured by third party integrations and not unique and clever solutions to daunting problems. As stated in their job descriptions, FreedomPay is a Microsoft shop: Windows, Visual Studio, C#, SQL Server, and Reporting Services. The cool dev stuff sold in interviews is NO WHERE (NO. WHERE.) as prevalent as sold in interviews. I cannot understate this. The worst part of this is the poor management means constant firefighting, weekend work, and everyone fried all the time. The few good people in tech get burned out and split.

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Glassdoor has 105 FreedomPay reviews submitted anonymously by FreedomPay employees. Read employee reviews and ratings on Glassdoor to decide if FreedomPay is right for you.