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      There are better places to work - Anonymous employee eGain Employee Review

      2.0
      18 May 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      eGain provided me with the stepping stone needed in order to pivot my career. The team that I had was a solid group with great experience. Our direct manager tried to be as transparent as possible regarding the plans and decisions being made by upper management.

      Cons

      At SKO last Aug, there were over 100 reps in a banquet hall - the majority of which were new employees with less than six months of being with eGain. Roles for people in the room included sales, pre-sales, sales operations, and management - from both the US and UK offices. As of this post (May '23), there are less than 10 reps covering the US. There has been multiple rounds of layoffs and it is understood that every deal is looked at by the CEO. I doubt eGain is currently hiring as there was a recent round of layoffs however if given the opportunity to interview, know that any deal brought in will be picked apart by the CEO.

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      eGain Response
      3y
      Thank you for providing your review about your tenure with eGain. We are happy to hear that your tenure allowed you to continue to grow in your career and that your experience with your fellow team members was positive. As we continue to evolve with the economic conditions we face, your feedback on areas we can improve will be addressed. We wish you the best of luck in your future opportunities and thank you for your commitment to the company.

      Explore other reviews about eGain

      1.0
      1 Jul 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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